The Spa at The Post Oak Hotel

Reviews

• AO

  Adesola Oyewole

  Oct 3, 2026
  2.0
  I hate to be this person, but I did book the spa for a luxury experience. This spa was far from that. Garbage piling up in the women’s dressing station. There was a lack of attendants. Too many people inside the quiet room. Some people were talking on their cell phone. The massage felt rushed. Teh Jacuzzi also had way too much chlorine left with eyes burning. I am trying to find something positive about the spa, but I think that I’ve been to too many luxury spas to consider this one even close.
• SJ

  Stella Jarvis

  Sep 29, 2026
  5.0
  I spent the day at the spa for my birthday and had an amazing experience. The service was top notch. Dareen was such a great assistant and made sure my day went so smoothly. I’ll definitely be back before my next birthday
• BA

  Bonnet asmr

  Sep 26, 2026
  1.0
  The director/ manager of the spa was extremely rude, combative, and unprofessional. She seemed more focused on proving herself right than actually listening to the customer, she yelled at me and walked off. Sometimes customers aren’t looking for something free or a refund—they simply want their concerns acknowledged and taken seriously. A simple, “I understand there may have been a mishap,” would have gone a long way. In my opinion, this type of behavior is a liability to the company. Management needs to take a serious look at how customers are being treated. Mark my words, if this continues, I wouldn’t be surprised if her behavior eventually creates a much bigger problem for the company, potentially even legal issues.
• MD

  Miss Del

  Sep 26, 2026
  1.0
  This was honestly one of the most disappointing experiences I’ve had, especially from a place with the reputation of Post Oak. What made it worse was how the situation was handled when I tried to express my concerns. I paid for a 50-minute massage and received approximately 40 minutes of actual massage time. Instead of focusing on the actual massage time, the staff based their position on the time I entered and exited the room. To me, that completely misses the point of what I paid for—the massage itself. What was most disheartening was that the staff seemed extremely combative and defensive rather than willing to simply listen to the customer and understand why I was upset. I wasn’t asking for anything unreasonable. I wanted my concern to be heard and addressed respectfully. Unfortunately, the interaction became so upsetting that I cried the entire way home. That’s not how anyone should feel after spending $250 on what was supposed to be a relaxing experience. The customer may not always be right, but the customer should always be heard and treated with respect. I truly hate that experiences like this can devalue the reputation and brand that Post Oak has built. I hope management takes this feedback seriously because the way customers are treated matters just as much as the service itself.
• SL

  Stephanie Loyd

  Aug 13, 2026
  5.0
  Incredible experience with a prenatal massage with Regina. I was impressed with the facilities and services offered. It’s rare to find a prenatal massage offered with the lay-flat-belly-pillow so it was exceptionally special for me compared to other prenatal massages I’ve had in the past.

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