SEPHORA

Reviews

• MB

  Medra Banks

  Aug 31, 2026
  1.0
  I had one of the most disappointing retail experiences I have ever encountered at Sephora, and it has made me decide not to shop at this location again and possibly not at Sephora at all. When I entered the store, I was greeted. However, I noticed that when customers of a different race entered, associates not only greeted them but also proactively asked if they needed assistance. As I shopped, I struggled to find products and was never once asked if I needed help. Several associates, including the manager, walked past me multiple times without offering assistance. I understand that customers can always ask for help, but what concerned me was the inconsistency in how assistance was offered. I personally observed associates approaching customers of a different race who were simply browsing products and asking if they needed help, while I was repeatedly overlooked. When I brought my concerns to the manager, her explanation changed several times. First, she stated that she had not noticed me, despite being one of the employees who greeted me when I entered the store and having passed by me multiple times. She then said she does not like to interrupt customers while they are shopping. However, I had personally witnessed her approach another customer who was also just browsing and offer assistance. She later explained that the store was short-staffed, but that did not explain why other customers were still being approached and offered help while I was not. The conversation became even more disappointing when she mentioned that she was not from this country. I was left confused as to how that related to my concern. My issue was not about where anyone was from, it was about receiving the same level of customer service that was being provided to other customers. I left the store feeling overlooked, disrespected, and singled out. Whether intentional or not, the experience gave me the impression that I was treated differently, and that is not how any customer should feel when shopping. As a result of this experience, I will not return to this location and will be taking my business elsewhere. I have always believed that customer service should be consistent and inclusive for everyone, and unfortunately, that was not my experience here. Going forward, I will continue supporting Ulta Beauty, where I have consistently felt welcomed and valued as a customer.
• RG

  R G

  Aug 4, 2026
  1.0
  This location does not carry lots of products because their corporate offices must have decided they are in a high theft area. Go elsewhere. I wanted the updated Double Wear foundation but wanted to see what color I needed. I won’t be back.
• BB

  Bralaya bell

  Jul 21, 2026
  5.0
  10/10 for my first time being there. Also, first time actually buying makeup. Jennifer did amazing. She was very helpful, patient, and nice. Loved her❤️❤️
• NN

  n

  Jul 20, 2026
  5.0
  I came in today to get shade matched for a Beauty Insider challenge (lol), and Abril was an absolute delight! She was so sweet, patient, and knowledgeable, and gave me thoughtful recommendations based on my skin type after we did the scan and reviewed the results. While I was browsing products and comparing shades in the app with my new information, I noticed she was helping other customers the entire time with the same level of care. Honestly, I usually don’t even get greeted at this location, so today’s experience was such a pleasant surprise. Abril made me feel genuinely welcomed, and her kindness and attentiveness made my shopping trip so much more enjoyable. I hope she gets the recognition she deserves. GO ABRIL!! :’)
• KK

  Karen

  Jun 15, 2026
  1.0
  I am extremely disappointed with the customer service I received from Destiny at Sephora today. During my visit, I felt singled out and unfairly scrutinized in a way that made me uncomfortable as a customer. This is not the first time I have experienced this issue with her, and it has become a recurring concern whenever I visit this location. Destiny consistently appears to go out of her way to monitor my shopping experience in a manner that feels excessive and unwelcoming. Her behavior today came across as unprofessional, and I left feeling judged rather than assisted. As a paying customer, I expect to be treated with the same level of respect, courtesy, and professionalism afforded to everyone else. The overall interaction reflected poor customer service and left me with the impression that I was being unfairly targeted. Sephora promotes an inclusive and welcoming environment, and my experience today did not reflect those values. I hope management will review this matter and ensure that all customers are treated fairly and respectfully moving forward.