SEPHORA

Reviews

• AA

  Arpitha

  1 day ago
  5.0
  I had such a wonderful experience with Stephanie. My friend and I went into the store knowing very little about cosmetic brands and honestly had no idea what would be best for us. Stephanie was absolutely amazing. She was so generous with her time, genuinely kind, knowledgeable, and incredibly helpful. What stood out to me the most was that she never once made us feel like she was trying to sell us something. Instead, she took the time to understand what we were looking for, gave us honest recommendations, told us what would work best for us, and even pointed out things we could avoid. She spent so much time helping us, patiently answering all our questions, and making us feel comfortable and confident with our choices. It is rare to come across someone who is this genuine and truly cares about helping people rather than making a sale. Stephanie made our experience so special, and we truly appreciate.
• AK

  Amreen Khan

  Aug 4, 2026
  1.0
  I went in here on Sunday and needed assistance with a product. I saw a worker near one of the aisle’s end. I went ahead and asked if she could provide me the samples for a moisturizer, she looked at me agitated and responded, “ I AM WITH A CLIENT, I WILL SEE TO IT LATER”, in a very livid, condescending tone that almost made me tear up and I immediately apologized to her because I thought I bothered her, (I didn’t know she was tending to someone else). I went to other worker and she was great but this one particular worker made me feel so unwelcomed and ruined my day.I will now think twice to approach a worker because of incompetent ones like her.
• MF

  Makeda Figgins

  Jul 2, 2026
  4.0
  As a Sephora Rouge member, I shop at Sephora often, and I truly appreciate exceptional customer service when I receive it. I had a wonderful experience with Sara at the Grapevine Mills location. Although the app showed the body oil I wanted was available at that store, there was some confusion with the inventory when I arrived. Sara immediately took ownership of the situation, looked into what happened, and then went above and beyond by calling the Sephora in Southlake to confirm they had it in stock and asking them to hold it for me. Even though I had to make another trip, Sara’s kindness, professionalism, and genuine desire to help completely changed what could have been a frustrating experience. She made me feel valued as a customer and didn’t stop until she found a solution. Employees like Sara are the reason customers keep coming back. Thank you again for going the extra mile!
• AC

  Aileen Coats

  Jun 19, 2026
  2.0
  Customers were making 2 lines and we waited in one of them. When it was our turn staff told us that wasn’t a line and had to go wait in the other line. They helped 3 people ahead of us but yet moved us when it was our turn. If it wasn’t supposed to be a line why not say something at the beginning and not make us have to wait twice. Awful customer service
• MC

  Maria Del Carmen

  May 4, 2026
  5.0
  Tuve una excelente experiencia dada la excelente atención de Tania. Tuvo mucha paciencia explicando las diferencias que había entre los productos que buscaba.