The NOW Massage Preston Forest

Reviews

• LS

  Lisa Schwamkrug

  4 days ago
  5.0
  I had a wonderful and long overdue deep tissue massage by Erica H. She is an excellent massage therapist. The facility is also very tranquil. I recommend!
• ES

  Emma Sumlin

  6 days ago
  5.0
  Krystal was awesome and helped me with my neck and shoulders specifically! I needed it! I woke up today feeling so much better! The environment was so relaxing and calm and I enjoyed it so much!
• DJ

  Delia Johnson

  May 6, 2026
  5.0
  Wow! Not sure I can find the right words for how empowering Krystal has been for my health, body & mind. I went throught breast cancer this last year and a half. One of the side effects of chemo is joint pain. I've had issues with hips and low back sitting around during surgeries ect didn't help. I've seen Krystal every week for 3 weeks so far, for an 80 minute massage and have made progress! There's work to do on my part outside of massage, exercising & stretching. But Krystal gave me a safe place to start. Hope. Kindness. Care. And some much needed relief! Clarity that my body was doing better! She is a beautiful human being and a gifted therapist! I love the sound waves that play during our session, the membership is a perk and keeps me on track for taking care of myself every month. I feel blessed to have found TheNow and I can honestly say from hearing other clients comments, that they have taken the time to hire an incredible team of therapist! Thanks to Micheal too- AMAZING!
• CW

  Cashh Walker

  May 3, 2026
  3.0
  I recently came in for a massage and unfortunately had a very disappointing experience. For context, I am someone who regularly receives massages and understands what a standard, quality session should include. This experience did not meet those expectations. Although I did arrive slightly late (around 4:10–4:15 for a 4:30 appointment), there was still confusion/awkwardness and lack of communication at the start. I was told to sit in the tranquility room and complete some type of “paperwork”, but no one followed up with me. I eventually had to return to the front desk around 4:35–4:40 to ask where the restroom was and to get the “paperwork” the tablet myself, which made the process feel disorganized. It was also never clearly communicated when my service time actually began. During the massage, the majority of the session was spent on my neck and head while I was lying on my back. My back; my primary area of pain was not properly addressed at all. My feet were only briefly touched for a couple of minutes and extremely softly. Additionally, there was no check-in regarding pressure at any point, which is a basic and expected part of professional massage therapy. There was also a significant amount of conversation throughout the session, which took away from the relaxation and overall experience. ( I don’t mind conversation, but I think it took away from her attending to any other part of my body) I left still experiencing back pain and did not feel that my needs were understood or prioritized. While the therapist was personable, the lack of attention to key areas, poor time management, and lack of communication about pressure made this a very unsatisfactory experience. I hope this feedback is taken seriously, as there is clear room for improvement in both organization and the quality of care provided. This is my 3rd time over several years in between going at different locations to see if I would get a different experience than the one before and I’ve gone with expectations and leave ME not satisfied or underwhelmed. It’s like thanks everyone was nice but that’s not what I’m here for.
• LD

  Lauren Doty

  May 3, 2026
  5.0
  Literally the best massages I’ve ever gotten. Ella is the BEST and she knows exactly how to get the knots out, she even finds ones I didn’t even know were there. HIGHLY recommend

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