JCPenney Salon

Reviews

• PP

  Pinkygirl P.

  Aug 7, 2026
  2.0
  This is a real review, even though I’m using a username this is my review name. I went to the salon last December, and Jim did my hair. He was fantastic and I loved what he did and he made my hair look great. He fixed it from a mess that it had been in from some other hairdresser. Then I went back to him, in March or April 2026. He was as friendly as he was the first time, and he did fine with my hair and I was happy I thought great , I’ve found a new hair stylist. So I’ve been trying to get another appt by phoning this salon. I’ve tried for days, weeks, So i thought ok, I’ll book online, Many stlylists names listed, Jim’s is not. It was in June that I couldn’t get anybody on the phone, to make An appt. so I decided to go in person, someone stopped me in the parking lot and said are you going to JCPenney? I said yes they tell me that Penneys had power outage, they’re closed. My hair was in bad need of being cut and fixed, so I did go to another salon. I was not exactly excited but I went. They did OK, but I knew that Jim was the one I wanted to cut my hair. So I called again the other day and I got the same thing about nobody answering phone. So I stopped over there in person, ( This salon is a long way from my home… across town, )at 11 AM this past Tuesday I was told they were shorthanded and had not been able to answer the phone like they needed to, A lady by the name of San Juanita was coloring a lady’s hair, and I told her I wanted to see if I could get an appt with Jim. She said OK yes and she was very kind and she helped me out. She took down my phone number and name andShe even called me back after she got through with her customer and she made the appointment for me. I was extremely happy. Then I go there yesterday at my appointment Time, and Jim was not as friendly as in prior times . I tried to explain to him because he said well what is it that You want? I tried to tell him what I wanted, the same as what I had but cut to conform and go under in back, but he couldn’t understand and he says well. You just don’t know what you want. And I said well I’m explaining the best I can. He said well I just don’t understand. You’re not telling me what you want. I don’t understand. I don’t know what you want. I said well then do you want me to go/ leave? At first, he kind of said yeah and then he said well and I was trying to explain to him again, and I did get The style I Iwanted although it was way shorter than it needed to be. I tried to explain I didn’t want it that short, and he said it had to be in order to go under The way I wanted it to go under. I didn’t understand this, he was able to do style keeping the length the 2 prior times. He cut, showed me in mirror I had trouble seeing.. I made the mistake of not telling him to thin my hair out some because it’s extremely thick, because I was upset by the way he was acting to begin with about me not knowing what I wanted , so I didn’t even remember to tell him I needed it thinned out. I just looked at the back when he gave me the Mirror, I told him it was perfect. It wasn’t until I got home then I started discovering that I’m now am left with a mop that needs thinning, That’s too short for my liking and uneven on the sides. I can’t get the people to answer the phone and I’m not going physically down to make an appointment again.. I thought he was the one that I wanted to do my hair, I Even complimented him, saying he’s the only one I wanted to do my hair. Should’ve expressed my true feelings, but was nice, but I have changed my mind since yesterday. Now I’ve got to go find somebody that can even this hair out, and maybe thin it out some. I am all for taking blame where the blame lies and I do about the thinning, and false compliment, but I was very surprised that he was acting this way. He has never behaved this way to me before. That was the third time I had been to him. After everything, I went through to make this appointment , to get him as my stylist, to have my hair turn out like this , was just a big disappointment !
• BS

  Bonnie Stewart

  Mar 28, 2026
  5.0
  Maria is THE BEST!!! Great conversation and she does an Awesome job!!!💖
• BM

  Breana Miller

  Sep 9, 2019
  1.0
  Don’t call yourself a hair stylist if you can’t do kinky hair types. They Made me feel uncomfortable about my hair the entire time but really it’s not my fault you only limit yourself to one type of customer and never learned how to work with different kinds of people. I love my hair and nobody can convince me otherwise 🤷🏽‍♀️
• TV

  Tiffany Villarreal

  Aug 13, 2019
  1.0
  I booked an appointment for both me and my daughter two weeks in advance. We show up on time to the appointment at 1:45 to be told by the person who was supposed to do my daughter’s bayalage that she had another appointment for another customer at 3 so she couldn’t do the bayalage for her. You got to be kidding me. For whatever reason that customer was clearly more important. I made the appointment two weeks in advance ours was before that other customer. I don’t see how she could justify turning us away like that. Needless to say, i will take my business elsewhere
• JJ

  J

  Jan 25, 2019
  5.0
  Always a great experience here with Mindy!!! She takes her time & does a wonderful job.