SEPHORA

Reviews

• CO

  Corissa O'Halloran

  Sep 21, 2026
  5.0
  I had the most pleasant shopping experience here yesterday!! Monique helped me through my whole shopping experience and I left feeling confident in my choices and even how much I ended up spending! Got my birthday gift, it made my whole day! The store was really well laid out, things were organized and nicely presented and everyone else in store was also kind and helpful! Monique if you are seeing this-THANK YOU QUEEN!!! You the realest 💗💗💗
• BA

  Bones Ase

  Sep 9, 2026
  1.0
  Anytime I go in here the energy is always mixy today I walk in go to the skin care aisle and a rep with a badge hair clip in her hair is on her phone hanging over a box of shipment so ,I asked her if they carried a certain product and it took her a minute to turn around and answer and then when she did no energy no nothing just a blank stare and hardly any words and then says no as if I’m disturbing her found this to be quite rude, then there’s a woman behind me who just heard me talking with the previous associate and asks me if she can help me find anything -_- never coming back
• SC

  Samantha Coronel

  Sep 6, 2026
  1.0
  I would not recommend Sephora Round Rock for any appointment where reliability and professionalism matter, particularly for an important event. About a week ago, my daughter had a makeup appointment at Sephora Round Rock to test a makeup look for her quinceañera save-the-date photos. The makeup artist did a good job, and based on that experience, we specifically wanted to book with the same artist again. When we explained the date and time we would need for the future appointment, the makeup artist told us they were willing to adjust their schedule and come in earlier to accommodate my daughter’s timeline. We were instructed to wait one day and then check the website for the newly available appointment time. We waited two to three days. The appointment time never became available online. Because Sephora did not follow through on the scheduling arrangement we were given, I had to begin searching other locations. The only appointment I could find was at the Barton Creek location, more than 30 minutes away. I booked it anyway. Then, at approximately 3:45 p.m. on Friday, the day before the Saturday 11:45 a.m. appointment, I received notice that Barton Creek was cancelling the appointment. This left us with less than 20 hours to find another option. The only solution Sephora offered was for me to call the Sunset Valley location to see if they had availability. While waiting for a return call, I contacted the original Sephora I went to in Round Rock directly and explained the situation. I asked whether the manager would be willing to accommodate the earlier schedule that had previously been discussed with the makeup artist, even though that appointment time had never appeared on the website. The manager was willing to help after learning that we had previously used the makeup artist’s services and specifically wanted to book with her again. She took our information and said she would confirm with the makeup artist and call me back. At approximately 6:45 p.m., I received the call confirming that we could come at the requested time but we would be treated as a walk-in rather than having an actual appointment. The following morning, at approximately 10:10 a.m., less than two hours before we were supposed to arrive, I received another phone call. I was informed that the Round Rock makeup artist had called in sick and that all of her makeup services for the remainder of the day were being cancelled. At this point, the issue is no longer an isolated scheduling problem. This was a repeated failure of customer service and reliability across multiple Sephora locations: • We were told an appointment time would be made available online. It never was. • We had to search for another location because Sephora did not follow through on the original scheduling information. • The alternate location cancelled less than 20 hours before the appointment. • We were left to do the work of finding another location ourselves. •Sephora provides limited apt times. • Round Rock agreed to accommodate us, but only as a walk-in. • That arrangement was then cancelled less than two hours before the scheduled arrival time. The makeup artist calling in sick is obviously not something Sephora can control. What Sephora can control is its scheduling process, communication, contingency planning, and customer service. After this experience, there was no evidence of any of those being handled reliably. For something as important as quinceañera photographs, I need to be able to make an appointment and reasonably expect that appointment to exist when the scheduled day arrives. Instead, we spent days trying to secure a service that Sephora repeatedly failed to provide. The makeup itself was good. The customer service and reliability were not. Unfortunately, good makeup does not compensate for a company repeatedly creating scheduling problems and leaving the customer to solve them at the last minute. Not that they care, but I will be taking our business elsewhere for future event makeup services where reliable service is needed.
• RJ

  Rachel Johnson

  Aug 26, 2026
  5.0
  I would have been totally overwhelmed and lost on what to buy if it weren't for Cindy. She made some great recommendations and applied the makeup onto my face too for a color match. I will ended up buying all three products. Thank you Cindy!
• AO

  Amy Ortiz

  Aug 25, 2026
  1.0
  I booked a $75 session with Kassandra early in the morning for an appointment later that afternoon. Unfortunately, she did not show up on time, and after waiting 15–20 minutes with no service, I was extremely disappointed. I found the experience very unprofessional, especially considering this was a paid appointment that had already been scheduled and confirmed. I was genuinely excited for the session, which made the experience even more disappointing. At this point, I am waiting for my refund. Based on my experience, I would NOT recommend booking with Kassandra.