SEPHORA

Reviews

• MM

  Mackie Moreno

  3 days ago
  1.0
  Do NOT have your products delivered! I purchased over $300 worth of product and thought I would take advantage of free shipping…BIG mistake! Through Veho, my driver tried to access my building at 11:00 pm, used an incorrect access code (confirmed via ButterflyMX), somehow got into the building (they probably followed someone else in), tried to incorrectly access the package room (they were denied), and dropped it off in an open area adjacent to the lobby. When I saw the notification it had been delivered, I went to check, and the package was nowhere to be found. I spent nearly 2 hours looking through the package room, my leasing office has been involved, and I went to neighboring apartment complexes to double check. Sephora said they would start the reimbursement process but changed their mind because “the package was delivered” (the equivalent of dropping off a package in the cul-de-sac of a gated community). I would love for Sephora’s customer and delivery services to be a better reflection of the amazing products they sell.
• MJ

  Marissa Jenkins

  Aug 9, 2026
  4.0
  today was super busy in the store but one person stood out & changed my experience. i had a pickup order & one woman told me i had to wait in the full line. that didn’t seem right. i asked another person & they said to wait by the cabinet but then no one ever came, until cesar saw me waiting & immediately assisted me. he was friendly, polite & professional. i hope to be able to run into him again any time i need in store help.
• RB

  Redeat B

  Aug 8, 2026
  2.0
  I love shopping at Sephora and typically receive great customer service, but unfortunately, that did not apply to this location when Nas was working. I was told to wait in a certain area for an employee to help me locate a specific lip balm. Unfortunately, no one came, so when I spotted Nas nearby, I asked him for help. Instead of simply looking up the product, he proceeded to explain to me that he “knows the layout of the store” and insisted there was no possible way I had purchased this lip balm at Sephora a month ago and that I must be mistaken. I specifically asked him to look it up on his device, and he didn’t. The entire interaction felt unnecessarily argumentative and condescending over something as simple as helping a customer locate a product. My friend then pulled out her phone, looked it up herself within seconds, and confirmed that the product was showing as in stock at Green Hills. Nas then walked away saying, “one second,” and shortly afterward began yelling across the busy store, “I found it! I found it!” rather than coming back to us or asking us to follow him. The store was packed, and I could barely even see where he was. I literally had to locate him by following his yelling. Once I got to the product, the shade I wanted was not on the display. It may have been stored underneath in the locked cabinets, but by then Nas had disappeared and never returned to finish helping me. After spending so much time insisting that I was wrong and emphasizing that he knew the store layout, there was also no acknowledgment or apology when it turned out the product was in fact sold at Sephora, just as I had explained. I ultimately had to find another employee, who was able to help me locate the shade I wanted. I was dissatisfied enough with the interaction that I planned to speak with a manager, only to find out from another employee that Nas is apparently one of the managers. That made the experience even more disappointing. With the attitude he displayed during this interaction, he should be far away from management or front-facing customer service roles. Maybe he isn’t always this loud and wrong, but that was certainly my experience. Regardless, the condescending and mansplaining approach was completely unnecessary.
• MF

  Michelle Flemington

  Jul 7, 2026
  1.0
  Ive gone into this location multiple times and its pretty lack luster, however one particular person stands out as incredibly unhelpful and rude. Multiple times I’ve come into this location and Ricky is badmouthing other staff members or customers openly. Instead of helping customers she’s sat at the makeup counter and getting her makeup done or doing it herself. If you can manage to get her to help you she acts like it’s the biggest inconvenience of her life to do the simplest task which shocked me as a paying customer! This is incredibly lazy and unprofessional. I used to love coming into this store but the staff recently just does not care, especially HER. It’s really disappointing, but I will be looking at other locations since management is not only rude, but uninterested and unprofessional.
• AV

  Addison Vujicic

  Jun 27, 2026
  5.0
  I shop here for things I need and I always find what I need so I would highly recommend you come here!!

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