Question 1

Spa Reservations

Accepted Answer

To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Question 2

Spa Arrivals

Accepted Answer

To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. The Woodhouse is not responsible for lost or stolen items.

Question 3

Spa Cancellations or Rescheduling

Accepted Answer

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Question 4

Spa Requirements/Age Restricitons

Accepted Answer

So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa. Most Woodhouse Spa services are reserved for adults to preserve a relaxing spa environment.

All services: Guests must be 18 years or older, unless noted below.

Facials: Guests 16+ may receive a facial with a parent or legal guardian present in the spa for the entire service (in another service or the relaxation room). The parent/guardian must check in with the minor and remain on property.

Alcohol is available to guests 21+ only. Valid ID may be required at any time.

Woodhouse Spa reserves the right to limit or decline services for underage guests.

Question 5

Spa Payments, Gratuity, and Gift Cards

Accepted Answer

Payments are accepted in the form of Cash, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. The Woodhouse Day Spa® gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and The Woodhouse Day Spa® is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit.

There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.

Gratuities are not included in the value of the services and are at the discretion of the guest.

Question 6

Spa Products and Returns

Accepted Answer

In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.

Question 7

What is reflexology?

Accepted Answer

A relaxing take on the traditional art of reflexology, this service begins with a shea butter and sugar exfoliation of the feet. Pressure is then applied to specific reflex points on the feet, relieving stress, inducing deep relaxation and bringing balance to the entire body.

How does reflexology differ from a foot massage? Massage is the manipulation of tissues to relax the muscles, relieve tension and improve circulation. This can improve overall health and well-being.

Reflexology uses a targeted pressure point massage to restore the flow of energy throughout the body. Beyond the feel-good effects of the treatment the practice and purpose go deeper than the skin and muscles. Kneading the soft fleshy ball of the foot, pulling on the toes, tracing around the heel and pushing deep into the arch of the foot are just a few of the movements your experience during a treatment,.

Benefits of Reflexology? With repeated pressure and manipulation of nerve endings in the feet, reflexology can help to clear any channels of blocked energy in the body. It is said to do so by moving the flow of blood , nutrients and nerve impulses.

Question 8

Before Your Facial

Accepted Answer

Can I book a facial or HydraFacial right after Botox or fillers?
For your safety and comfort, we ask that you wait at least 7 days after injectables before booking a facial, and 14 days before scheduling a HydraFacial.

Do I need to stop using retinol before my facial?
Yes. Please discontinue the use of retinol or other strong active skincare products a few days to one week before your appointment.

What if I am currently taking Accutane?
Facials cannot be performed until 6 months after completing Accutane, and HydraFacials require 12 months post-treatment.

Can I book a HydraFacial if I recently had a chemical peel?
We recommend waiting 15–30 days after a chemical peel before scheduling a HydraFacial.

Are facials safe if I have a fever blister or cold sore?
Unfortunately, facials and HydraFacials cannot be performed if you have an active fever blister or cold sore. Please wait until it has fully healed before booking.

Question 9

How can I make a reservation at Woodhouse Spa - Franklin?

Accepted Answer

You can book your spa experience online via the reservation link or by contacting the spa directly. It's recommended to schedule with advance notice to secure your preferred appointment time. A credit card is required to guarantee your reservation.

Question 10

What is the recommended arrival time before my appointment?

Accepted Answer

Please arrive 15 minutes prior to your scheduled appointment. New guests should allow 30 minutes to complete their guest profile. Late arrivals may reduce your treatment time and full charges apply.

Question 11

What is the cancellation policy for spa appointments?

Accepted Answer

A 24-hour advance notice is required to cancel or reschedule appointments; 48 hours for spa packages or treatments longer than 2 hours. Insufficient notice may result in charges up to the full service value.

Question 12

Are there age restrictions for spa services at Woodhouse Spa - Franklin?

Accepted Answer

Yes. Services generally require guests to be 18 or older, with specific exceptions allowing minors for facials and nails when accompanied by a parent or guardian. Spa does not perform services on anyone under 12.

Question 13

What payment options are accepted at Woodhouse Spa - Franklin?

Accepted Answer

The spa accepts cash, major credit cards including American Express, Discover, Mastercard, and Visa, and also offers gift cards redeemable for services and products.

Question 14

Does Woodhouse Spa - Franklin offer in-store or curbside pickup?

Accepted Answer

Yes, the spa offers both in-store and curbside pickup services for your convenience.

Question 15

What signature spa services are available at Woodhouse Spa - Franklin?

Accepted Answer

Notable services include their signature HydraFacial Deluxe and Signature Calming Retreat, along with massages, body treatments, waxing, halotherapy, and infrared sauna.

Question 16

What nearby dining options can I enjoy before or after my spa visit?

Accepted Answer

Nearby restaurants include The Eastern Peak for sushi and Thai cuisine, Swanky's Taco Shop for Mexican food, Noodles & Company offering Asian dishes, and Tupelo Honey Southern Kitchen & Bar for Southern cuisine.

Question 17

Are there fitness centers near Woodhouse Spa - Franklin for a complete wellness experience?

Accepted Answer

Yes, nearby fitness options include F45 Training Franklin Cool Springs and HOTWORX - Franklin, TN (Cool Springs) yoga studio, perfect for complementing your spa relaxation with physical activity.

Question 18

What hotels are nearby for guests visiting Woodhouse Spa - Franklin from out of town?

Accepted Answer

Nearby accommodations include Courtyard by Marriott Franklin Cool Springs and Residence Inn by Marriott Franklin Cool Springs, offering convenient lodging options close to the spa.

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