SEPHORA

Reviews

• BJ

  Bella Johnson

  May 2, 2026
  5.0
  Becca was absolutely amazing! She helped me find exactly what product I was looking for and which shade. Will definitely be coming back thanks to her.
• HQ

  Hannah Qaubi

  Apr 17, 2026
  1.0
  I went there on Sunday to shop for a shampoo and I found few that I thought I might like to try and asked an staff to give me a sample of one to try before I purchase and she seemed annoyed and gave me such an small sample that might cover 5% of scalp. I have a long hair and that is not going to help me. I will not be going back there.
• AA

  Amy

  Mar 17, 2026
  1.0
  Sephora CoolSprings Galleria location has an extremely rude manager. She was very unprofessional and set a poor example for the employees by the way she behaved. She also refused to provide her name when asked. The manager was on duty on March 15, 2026. This experience was very disappointing and far from the level of customer service expected from the brand. I will no longer be purchasing from Sephora and would rather buy directly from brands’ websites
• MB

  Maddison B

  Mar 14, 2026
  5.0
  Eadie could sell me ocean front property in Montana and I’d kick my heels. My mom and I went in today in search of a new blush and Eadie quickly came over and asked us if we needed help. My mom had been on the hunt for products for her beautiful aging skin and has had a hard time in the past finding something that works well. Eadie introduced her to Charlotte Tilbury. She gave my mom perfect matches and took her time explaining each one while she applied a full beat. My mom looked and felt beautiful and bought a lot of Eadies recs. Then, I asked for help finding a statement lip combo for myself that didn’t make me wince with regret (I’m a nude girlie). I mentioned the Fenty Beauty cherry cola lip that I had seen on a TikTok once. Eadie mentioned that her store didn’t have that particular lip color but by golly she came in clutch with a close second. She also took the time to match a foundation to my skin color so the lip would look less harsh. I walked out with a new foundation, lip pencil, lipstick, and gloss. I just want to mention that when she put that first swatch of foundation on my face she gave a satisfied sigh and said “I love it when I nail it on the first try.” It gave me a rush of serotonin and I hadn’t even looked in the mirror yet. Thank you Eadie!
• JR

  J Riley

  Jan 16, 2026
  5.0
  My favorite Sephora in the city. Staff wise. Staff here are always so kind and helpful. They let me just browse and there if I need them. I drive from Nashville to this location because of this.

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