Lush Cosmetics Haywood Mall

Reviews

• CH

  Courtney Hicks

  Oct 1, 2026
  5.0
  I have very sensitive skin, so Lush has always been a favorite store of mine! One thing that I always seem to do is not visit during the time of my seasonal fragrances. During my momentary “grief” of my body wash no longer being in rotation Liz the most amazing team member took the time to walk me through products with similar notes. Not only did she share those, but other new releases and provided me such care and compassion during a rough day. She embodies the qualities all Lush employees should have and I am grateful that we crossed paths due to amazing skin and body care.
• YB

  You are beautiful

  Sep 14, 2026
  5.0
  Had such a great experience, Maya was so helpful! Gave great recommendations and had amazing customer service skills, found her to be honest and trustworthy!
• CT

  Carrie Taylor

  Sep 5, 2026
  5.0
  Great products and the ladies are so helpful....don't forget to ask for samples
• LK

  Laurel King

  Jul 29, 2026
  5.0
  Sam was so helpful! She gave me great product recommendations, explained how to use every product, and let me smell/try out everything I was interested in 😁 She was so smiley and bubbly, and even gave me a sample of a lip scrub to take home! Great experience & atmosphere
• ML

  M L

  Jun 26, 2026
  1.0
  I am extremely disappointed with the lack of customer service I experienced at this location, particularly from the store manager, Lindsey. The behavior I encountered felt like racial profiling, which was both obvious and deeply offensive. Every customer deserves to be treated with respect, fairness, and dignity. Unfortunately, within less than a minute of entering the store, my daughter and I felt singled out and followed throughout our entire visit. Instead of assisting customers or focusing on sales, Lindsey and another employee chose to stand behind us during nearly the entire time we were in the store. We were in the store for less than five minutes, yet we were made to feel unwelcome and suspicious. What made this experience even more upsetting was having to apologize to my daughter afterward and explain to her what racial profiling is and how ignorance can affect the way people treat others. No parent should have to have that conversation because of how employees behave inside a retail store. I noticed that there were several other customers in the store, yet my daughter and I seemed to receive a level of attention that felt targeted and unnecessary. This experience has turned what could have been a long-term customer into someone who no longer wishes to shop at any Lush locations. This team would benefit from additional training in customer service, professionalism, unconscious bias, and serving a diverse community. I sincerely hope management takes these concerns seriously and works to create a more welcoming environment for everyone. If anyone else has experienced being followed shortly after entering this store, please share your experience as well. I have a hard time believing that my daughter and I are the only people who have been treated this way.

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