The Spa at Four Seasons Hotel Philadelphia at Comcast Center

Reviews

• YS

  Yasmin Shirazi

  1 day ago
  5.0
  Perfection!
• KD

  Karen D

  Apr 28, 2026
  4.0
  Jenna was fantastic (5 stars). Knocked off one star because one shower was out of service and there are only two showers so a wait to use. Other that the mechanical issue, all staff was amazing and the spa is beautiful.
• NC

  Nai “Jane” Cole

  Apr 10, 2026
  1.0
  Called to make an appointment and the receptionist was extremely rude and nasty. Sad because when I stayed here for my baby shower in August the staff was so great! But I will not spend my money where it isn't wanted.
• SY

  Sherry Yu

  Apr 9, 2026
  1.0
  Warning before booking , , This spa When Walking to the Treatment Room and Dressing Are Counted as “Massage Time” stayed at Four Seasons Philadelphia and booked a 60-minute massage expecting 60 minutes of hands-on treatment — not “close to,” but 60 minutes, as clearly stated on their website. However, I later learned (confirmed in writing by the spa director — see attached email) that the “60 minutes” includes being picked up from the relaxation lounge, walking to the treatment room, consultation, preparation, getting dressed after, and being escorted back. In my case, I was picked up at 2:02 pm and the massage ended at 2:59 pm. I was then told they had “given a few extra minutes” because I was brought back to the relaxation lounge after 3:00 pm — which even includes the time for me to get dressed. This explanation does not make sense. Time spent walking, changing, or getting dressed is not massage time. Calling that “extra minutes” is misleading. As a hotel guest, and as someone who regularly visits upscale hotel spas around the world, I arrived early and was already in my robe, ready in the relaxation lounge. There was no delay on my end. More importantly, this is not the standard at most five-star hotel spas. While some may include brief consultation time, it is typically minimal and clearly communicated, and guests still receive close to the full advertised hands-on treatment time. At this level of pricing and brand, this experience felt deceptive. If a service is advertised as 60 minutes, guests should receive 60 minutes of actual massage. Very disappointing for a brand like Four Seasons. This should be clearly and honestly communicated to guests.
• NW

  Nicole Wilson

  Mar 17, 2026
  3.0
  I booked a birthday spa experience for myself and a friend at the Four Seasons Hotel Philadelphia at Comcast Center, expecting a high-end, personalized experience. Unfortunately, it fell short in several areas. Both services were intended to celebrate birthdays. My masseuse did acknowledge my birthday, which I appreciated, but there was no recognition beyond that. Meanwhile, my friend received a birthday greeting and a lounge setup. The inconsistency made what should have been a shared celebration feel uneven. When I politely asked about it, I was told that it was not her responsibility and that she was only servicing my friend. The response felt dismissive, and there was no effort to follow up or correct the issue. Another disappointment was the lounge offerings. While I appreciate that allergies were discussed, everything available contained citrus or tree nuts. I was only able to enjoy hot tea, and the only alternative offered was dried banana chips, which felt very limited for a luxury spa experience. The space itself is absolutely beautiful and relaxing, but the service did not match the level of luxury expected. At this price point, I expected consistency, attentiveness, and a more personalized experience.

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