SEPHORA

Reviews

• AL

  Asia Lynn

  May 1, 2026
  1.0
  Horrible experience with Racial profiling at this Sephora location. My mother and I came into the mall as soon as it opened to enjoy a relaxing shopping experience with less crowds. Immediately as we walked in we weren’t greeted but we were watched and followed around the store. We were looking for a specific lip product so we wondered around looking and of course tested other products a long the way. Immediately a woman runs over as I’m smelling a fragrance and asks if I need help finding anything so I said yes. I told her exactly what I was looking for, she brings us to where the product is and as we’re testing shades I feel multiple sets of eyes on us. There was even a sales associate that came over and mistaken us for another black woman that was in the store. I say that to say this store was basically empty, we don’t look the same at all. The outfits weren’t even similar.. how could the store be so slow and you mistake your first customer of the day like that lmao. After we grabbed our lip products we continued to walk around the store and browse because it was so empty and quiet.. it’s rare to have an entire Sephora to yourself like this. As we left the skincare section to go back to the makeup and fragrance my mom asks me… “are we being followed right now?” And I said yes clearly we are. Not even a minute after we reach mid point to the other side of the store the woman watching us like a hawk physically runs over to the other side of the store to get there before us. She plays it off after making eye contact with me to act like she intended to ask someone else if they needed help and then we were met with another sales associate that jumps in front of us to ask if we need help looking for something. I was in such disbelief after we uncomfortably said no just looking around and she immediately asked if I needed a basket. If you shop at Sephora and you’re online or you’ve simply worked in retail you know that there is a pattern of this behavior. I personally have worked in retail for a while so I know how loss and prevention tactics work. But wow. I’m writing this review wishing I would have spoken up while I was in the store but I was in complete shock. This behavior is so harmful and disgusting. I won’t give this store my money again and I will try to not let this ruin the peaceful morning I was having. It’s such a shame that you can’t exist without encountering racism. Do better.
• AA

  Ayah Abouamira

  Mar 22, 2026
  1.0
  I am beyond disgusted by what I witnessed at this Sephora today. I don’t usually write reviews but I’m truly repulsed by the staff that I am going to say something. Two sisters were shopping when a pair of teenage girls began following them around and harassing them. When the younger sister finally asked to be left alone, the situation escalated immediately. The teenagers started screaming, cursing at her, getting in her face, and repeatedly calling her ugly. Then it turned physical. They began hitting her, slapping her, pulling her hair, and throwing products from the shelves at her. This was not a minor altercation. It was a full on ASSAULT in the middle of the store. What is just as disturbing, if not worse, was the complete and total failure of the staff to act. Not a single employee stepped in. No one attempted to de-escalate the situation. No one called security. Instead, people stood around watching, some laughing, some even recording it on their phones like it was entertainment. This young woman was left crying, shaken, and humiliated while her attackers simply ran off without consequence. We are already living in a world that can feel cold and cruel, and what I witnessed here is exactly the kind of behavior that makes it hard to have hope in humanity. That a store would allow this to happen without any intervention is beyond unacceptable. Customers should feel safe, and today that was clearly not a priority. Her attackers were not even shopping in Sephora, they followed the sisters there to harass them. Additionally, these were not grown men fighting. The teenage girls were not taller than 5’0”. Someone could have easily stepped in to stop it. But instead Sephora employees did NOTHING to protect the customer, who looked no older than 18-19 years old. The lack of basic human decency and responsibility shown here is appalling. Shame on every person who works at this store. DO BETTER.
• NE

  Nisrine Chams Eddine

  Mar 21, 2026
  1.0
  Terrible
• TJ

  Tee jones

  Mar 20, 2026
  5.0
  Staff was very helpful and friendly
• IB

  ilham bousral

  Feb 12, 2026
  1.0
  I went to Sephora today to buy a perfume, but unfortunately, I couldn’t find anyone to help me get what I wanted. When I asked a man for assistance, he told me to go to the register. After waiting in line, it was very crowded. When I finally got to the register, the cashier told me to go back to the perfume section and that someone there would help me. I went back, and the girl who was responsible for the perfume section told me to wait because she was finishing with another customer. After a long wait, when she finally came, none of the three perfume options I picked were in stock, and she, as the person responsible for the perfume section, was extremely rude and very disrespectful. I’m really disappointed by the service I received.