CHANEL Fragrance and Beauty

Reviews

• ST

  Simone Thompson

  Jul 30, 2026
  5.0
  10/10 experience at the fragrance and beauty boutique! All of the ladies in there made this a warming and seamless visit.
• KI

  Kelly inPhilly

  Jul 23, 2026
  5.0
  향수나 스킨케어 특히 바디제품 (로션, 오일) 사용한다면 샤넬을 추천하고싶어요 dasha 셀러님 추천해요~ 친절하고 소몰토크하면서 취향을 알아가고 … 좋아할만한 , 어울릴만한 향수와 스켄케어제품을 추천해주시기도하고 시향도하고~ 어떤제품과 어울릴지 조합도 추천도해주구…. 매번 스토어 갈때마다 즐거운 쇼핑을 하게되는거같아요 . 샤넬 오일 , 향수 그리고 스킨케어제품을 사용해보고싶다면 Dasha셀러님을 만나보세요~
• MR

  Manvitha Rajalingum

  Jul 12, 2026
  1.0
  This was one of the worst in-store shopping experiences I have had. Honestly, I would rather shop online than visit this store again. My friend and I were dressed appropriately and were simply browsing, but several staff members made us feel unwelcome from the moment we entered. One blonde-haired employee and another older employee were particularly rude. We received uncomfortable looks, and staff repeatedly followed us around the store and appeared eager to rush us out, as if they assumed we were not going to make a purchase. No customer should feel judged based on appearance or treated with suspicion while shopping. The atmosphere was so unpleasant that I do not plan to return to this location. I will continue purchasing online instead, even though returns and customer service can be time-consuming. I hope management takes this feedback seriously and provides better customer service training for the staff.
• AA

  Aihs

  Jul 7, 2026
  1.0
  Worst customer service that i’ve seen out of all the “luxury stores”. First off all, they make you wait outside for 20 mins before even stepping foot in. When they do let you in, there is no welcoming at all or accommodating your needs. I asked for a pair of glasses and the lady didn’t even try to look for them and just told us that they didn’t have them, while I picked them up and found them in a second as they were right in-front of our faces. Secondly, they don’t offer you drinks or anything and made me wait another 20 minutes just to “package” a pair of sunglasses. When the lady came out, she yelled at us for taking pictures when we clearly were not. I did not realize that just opening your camera app meant you were taking photos of the boutique which wasn’t really put together (or the employees) to say the least. The white lady with the black long hair and a clip in the back was the coldest and most disrespectful service worker I have ever met. This proves to me that chanel does not care about their customers and continues to hire employees with no class, basic respect, and what it seems like, no prior training to working here. To work in a place like chanel, you should atleast meet their requirements, it was obvious she did something provocative to get in…
• KS

  Kristen Zurek Susek

  Mar 31, 2026
  5.0
  Had a great experience at the fragrance counter. Daria was lovely and provided a very honest and helpful fragrance recommendation (Paris Riviera) that led to a full bottle purchase. While many of the Chanel fragrances were out of my price range, I was able to test and sample everything I wanted without feeling pressured. Thank you!

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