SEPHORA

Reviews

• KM

  Kathi MacNeill

  Aug 16, 2026
  1.0
  Bought Kerastase Gloss Absolu. Expensive, over $40. Recommended by an associate to make my white hair shiny. After 2 months use, my hair is turning yellow. My Yuka app gave it a bad rating Would not recommend this product. Total waste of money. Have more than 3/4 of the bottle left. Going in the trash now.
• LL

  L

  Jul 25, 2026
  2.0
  This isn’t a 1-star review only because it’s very hit-or-miss on the quality of staff you get depending on when you visit. Recently, I was there on a Thursday(7/23) morning right after they opened and no one was at the counter. There were maybe 2-3 grouchy employees, one visibly helping a customer and another checking shelves. It didn’t look like anyone was coming to the counter *ever* by the way they all blatantly ignored me as I stood there(yes I saw them see me). Finally, I asked one of them about who might be available to work the cashwrap and she just point blank said everybody was busy. She was so rude. And the girl who finally slid behind the register was equally sour. This was pretty much an empty store on a weekday morning and they all acted like doing the bare minimum of being mildly friendly was the hugest inconvenience. By far, this was the most unwelcoming encounter I’ve had in this store over the course of several years. This team needs to be trained better or let go.
• AS

  asdghig sevag

  Jul 1, 2026
  5.0
  I had filed complaint against Sephora store in Glen Mills Pennsylvania. I experience the worst customer service by one of the representative , I filed complaint to the corporate office and below is my review how they handled the situation. I would like to recognize Sephora's Corporate Customer service for taking my concerns seriously. From the moment I contacted the corporate office, I felt that the representative listened carefully asked detailed questions, and treated my complaint with professionalism and respect. Once I provided the last four digit of my debit card and the transaction date, they were able to locate the transaction and immediately inform me that the matter would be escalated for further investigation. What impressed me most was that they did not dismiss my concerns. Instead they assured me that they would truly investigate the situation and keep me informed of the outcome. That gave me confidence that the customer concerns are taking seriously and that the company is committed to ensuring customers are treated fairly and respectfully. While the investigation is still ongoing, I appreciate the professionalism courtesy, and passive shown by Sephora corporate team I hope this commitment to customer service continues to help ensure that every customer has a positive experience.
• KT

  Kelsey Van Thuyne

  May 7, 2026
  5.0
  I had an amazing time at Sephora yesterday! 10/10 experience, Summer helped me pick out a whole new face of products and we picked out some skin care to start a new routine. She was so helpful and fun to work with and her recommendations were amazing, I am already obsessed with the items we picked out and I was so excited to start using them this morning.
• MA

  Michelle Allison

  May 2, 2026
  5.0
  Wonderful people working there, very helpful!!!