CHANEL Fragrance and Beauty

Reviews

• SW

  Sali Wanli

  Jul 4, 2026
  5.0
  I couldn’t be happier with my first visit! I had no idea there was a Chanel Fragrance & Beauty boutique in Portland. I’ve always shopped for Chanel at Macy’s and Nordstrom, but from now on, this will be my go-to location. From the moment my husband, my two kids, and I walked in, Allison greeted us with such warmth and kindness. She was incredibly patient, especially with my children, and even helped keep them calm while I enjoyed shopping. Her exceptional customer service made the entire experience relaxing and enjoyable. Thank you, Allison, for taking such great care of our family. You truly made our visit memorable, and I’ll definitely be coming back for all my future Chanel purchases!
• CW

  Carly W

  Jul 3, 2026
  1.0
  I have only been to this location twice, and both times I have had bad experiences and ended up leaving without making a purchase (even though I had wanted too). The first time I was completely ignored and not offered assistance even though I was the only customer in the store. Today, the sales associate wouldn't stop hovering and got irritated whenever I was trying to look at products and acted like she didn't want me touching them. I once again, left without buying anything.
• CW

  Casey Williams

  Jun 29, 2026
  5.0
  Stopped in on my 40th birthday with a mission for a makeover and to walk out with new product. I accomplished this thanks to Shawn. Shawn took great care of me - they got me a sparkling water during my makeover (offered champagne but I do not drink, loved the sentiment though), asked questions to ensure they fully understood the look I was going for, explained the products used and how to apply them, and sent me out of the store looking like a million bucks before my birthday dinner. Shawn also offered some samples at the end, which have me wanting to go back to try out the skincare line. Highly recommend this store - great product, staff and ambiance.
• NS

  Nina Sosa

  Jun 7, 2026
  1.0
  Literally the rudest sales associate, stared us down, didn’t say hi or greet us and gave us a huge side eye! She greeted the lady before and the people after us. Have never felt more judged in a place! We were the only people of color there so that might explain it, racist and mean!
• JT

  Juventas Thecupbearer

  May 6, 2026
  5.0
  My fragrance/beauty advisor Allison S. is so amazing, she helped me found the sunglasses that was in my wishlist for so long. Thank you so much Allison for giving me and my husband such wonderful customer experience at Chanel. I highly recommend her if you're looking for a fragrance/beauty advisor because she is great. 💖

Frequently Asked Questions About CHANEL Fragrance and Beauty