SEPHORA at Kohl's

Reviews

• JD

  Jada Darr

  May 5, 2026
  1.0
  I recently visited the Sephora inside Kohl’s and unfortunately had a disappointing experience. The cashier (a blonde associate) seemed to be closely watching customers in a way that felt uncomfortable and unnecessary. I was just there to pick up a perfume, and even while wearing my work uniform and badge, I felt like I was being monitored. It made the visit feel awkward and unwelcoming
• EF

  Edwin Flores

  Oct 27, 2025
  1.0
  I am a brown Hispanic person and I got racially profiled this afternoon by an employee. I came into the store to buy a cologne to use this weekend for an event. But once I stepped into the section the employee started following me around. And once I picked up a cologne to test smell she came in rushing asking me what I was doing. I responded with “ I wanted to test smell a ysl cologne to buy” then responded with “ oh ysl is good “ she instantly left but kept a short distance. I felt uncomfortable and decided to leave the store. Not planning on coming back or ever do business with this location again.
• AM

  Abby Mayers

  Jun 30, 2025
  1.0
  I had a frustrating experience at Sephora. I was told to come back on Monday because that’s the only day they honor any sort of military discount, only to find it wasn’t honored when i returned. It’s disappointing when customer service isn’t helpful, especially when it comes to something as important as supporting military personnel. Judy the manager and her associate were unhelpful and quite honestly might need more training when it comes to emotional intelligence. They were un apologetic and rude. Sometimes it’s about the principal. I get mistakes happen but own up to it. She asked me to describe the young women working that day and said she would coach her. That’s it. I definitely won’t be back.
• TF

  Tamara Fowler

  Feb 18, 2024
  5.0
  I wish I could remember the employees name because she was so damned helpful! Found me the most incredible facial oil AND I am going back for more make up tips and advice, however, first calling to see if she is there. If not, I'll wait until tomorrow. Great experience. And fun!
• AT

  Annie Tieu

  Feb 10, 2024
  1.0
  This place refused to give SEPHORA birthday gift giving an excuse that it passed my bday. I usually got my bday gift even it passed more than a month and today it was less than a month. She got me signed in everything & then told me I couldn't get it. Who knows if she actually took it?

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