Gem Nail Lash & Beauty Spa

Reviews

• FG

  Faith Gregory

  3 days ago
  3.0
  Sooooo many hidden fees. Just raise the prices to cover everything. There should not be a fee for shaping the nails. We did not feel like our preferences were heard. They wrote down what we wanted and then everytime we moved to the next part of the service they would ask what we wanted again. I also mentioned I did not want gel, they kept saying I should get it and I said no because I have never had a good experience with it and I wanted to do what I know worked for me, and when I sat down they started putting gel on my nails. After, there were white clumps in the nail polish and you could see my nails underneath the polish. I mentioned it to the artist and she drilled my hand to high heavens and then packed more polish on top of it so it was clumpy and there were white spots. And then at the end one person in our party paid for everyone, but when we went to leave they took us aside and said that we owed more money. They also refused to give us a receipt. I know that people are training but that was ridiculous.
• AR

  Ashley Rose

  6 days ago
  2.0
  I am getting married soon and wanted to find a salon where I could trust the team with my wedding beauty prep. I really wanted to love my experience here, but unfortunately I left disappointed. I came in for a lash lift and tint and communicated that I was hoping for a significant lift. I specifically expressed my preference for a stronger curl and asked about using the larger pad option and was told no. The result was much more subtle and uneven than I had wanted. My lower lashes were also processed and almost chemically burned but I caught it early and deactivator was re-applied. When it came to the lash tint, I was not consulted on color selection. A medium brown tint was applied to my already dark lashes, which didn’t create much noticeable enhancement. I requested black, but that preference was also not done. It was my first time having a brow lamination, so I had done some research beforehand and knew the general process. During the service, I asked if I could check my brows before they were set in place, and I’m grateful I did. The initial shaping appeared uneven and lacked attention to detail. Thankfully, another technician stepped in and helped improve the final result. At checkout, I politely asked about the technician’s experience level because I was curious about the outcome of my services, but was answered slightly dismissively. Overall, the biggest issue was feeling unheard throughout the appointment. I came in with clear preferences and expectations, but I did not feel listened to or consulted during key parts of the process. While everyone was pleasant, I ultimately do not love how my lashes turned out and left feeling disappointed. Response to reply: The curl strength and the tint color was not listened to despite repeated attempts of insisting. Additionally, the brows were hurriedly waxed and not done with care or attention to detail.
• GH

  Garrett Horn

  Jun 19, 2026
  5.0
  I just surprised my wife with the top tier package and the nails she wants, but aside from the package that sounds amazing- the owner took the time and walked me through what she was getting, showed me the actual facility, told me the training the staff goes through, and accreditations needed to be in the position and to work here. I was absolutely stunned. I have never seen, and believe me when I say I take my wife to salons all the time to do her thing, this one actually felt like royalty. So, I’m happy for my wife that she’s gets to experience what I got, I’m happy this team and ownership care about customer experience, and really just want share that I have never received such exemplary care even though I’m not the person getting the services done. Like I said, INSANELY BEAUTIFUL and serene place. Makes me want to give it a shot lol
• LS

  Lynnette Shahhbazi

  Jun 14, 2026
  2.0
  I went on the opening weekend I was prepared to wait and understood it would likely take a while on Saturday I waited 45 min not a big deal they were super nice made me an appointment for Sunday and offered the grand opening special. I go to Sunday I show up 5 min before my appointment time check in here goes where we start going wrong , I am not told there is going to be a long wait, I am told to pick colors I did that the person writes the numbers down I want. 30 min later I am brought back to start the pedicure , clearly the person had no clue what they were doing as the first thing she told me was to pick a new color she also could not understand anything I was saying and I could not understand her. Why have me pick a color if it cannot be used. Low and behold after being in the pedicure chair over an 1 1/2 and I chose the low end pedicure I had to select a color I did not want just so she would paint my toes and I could leave the chair. I am then moved to the bar to get a fill , I wait another 10 min for the man to come out of the back to do my nails he is talking and texting on his phone the whole time while doing my nails which was just rude. After being in the salon for 2 1/2 hours I am glad I was given 30% off as what I paid I would have been very angry more than I was if full cost. I get you just opened but some kinks need worked out before I would ever come back
• TG

  TORI GRAVES

  Jun 7, 2026
  1.0
  Girl, I loved it here at first! ❤️ Everything was wonderful until the grand opening they cropped me out of the grand opening photos I was right in the front behind the lady with the striped tank top. I figured they were racist. I was the only Black woman in line and happened to be near the front. From the moment I got there, I felt singled out and treated differently. One employee kept making rude remarks and repeatedly said she needed to be in front of me. I was confused because we were already standing in a single-file line waiting to enter the building. For context, I was number six in line, and the promotion was 50% off for the first 50 customers and 20% off for everyone after that. Unfortunately, the service felt rushed and impersonal. What really left a bad taste in my mouth was what happened when I was leaving. When I went to receive my gift bag, the employee aggressively balled up my number, threw it in the trash, and immediately asked how much I had spent. It felt unnecessarily hostile and unprofessional. What's even more disappointing is that I had visited just two days before and paid full price for services. The pricing already felt high, and it seemed like prices may have been increased for the grand opening, although I can't say that with certainty. What I can say is that the treatment I received was poor. To make matters worse, I paid $58 for an eyebrow tint that lasted only two days. For that price, I expected much better quality and longer-lasting results. I can't speak for anyone else's experience, but as a Black woman, I did not feel welcomed or valued as a customer during this event. Between the rude treatment, rushed service, high prices, and disappointing results, I would not recommend wasting your time or money here. P.s most of the positive reviews are coming from and additional percent off afterwards, they may not be genuine reviews. Just check out the reviews at the other location they’re not lying.