Royal Oak Massage & Spa

Reviews

• HF

  Haley Ford

  May 11, 2026
  5.0
  Kaleigh was amazing she helped me out so much and so kind I definitely will be returning
• KR

  Kyle Rainer

  May 4, 2026
  1.0
  THEY HAVE LOST OUR BUSINESS!!! I would give them a zero for their treatment of my wife and daughter, but I cannot so I have to give them 1 star. I have been purchasing gift cards for my wife at Royal Oak since it opened. She has always enjoyed her experiences at their spa, so when our daughter wanted a mom and daughter spa day for her birthday last week, my wife called to set the appointment with them. She currently has 2 gift cards she has not used, and was told she could use them both at the appointment, which she planned on doing. She also asked about any specials and was told they had no specials going on at the time. The day of the appointment, all went well until it was time to check out. My wife said she noticed a flyer on the desk with "Specials" the spa was offering, so she asked the receptionist how long the special had been going on, and was told it had been going on for a while. She noticed that one of the specials was exactly what our daughter received, so she asked if she would get the discount. She was told no because it had to be booked as a special. She explained that she was told there were no specials at the time of booking, and the receptionist just dismissed her and told her sorry! Then she went to hand her the GC and was told she could only use one at a time. She told the receptionist that she was told she could use both when she set the appointment, so the receptionist tried to apply, then told her that one GC had a zero balance, which she knew was not right. She decided to fight that battle on a different day since our daughter was getting upset at the way they were being treated. When she finally received her total, she told the receptionist that the total seemed high and asked for a breakdown. When she got the breakdown, she told the receptionist that the facialist told her a different amount for one of the treatments than what it was priced. The receptionist didn't seem like she was willing to do anything about it, nor go check on why she was told wrong, so my wife paid the higher total she was given and decided to call to speak with a manager. Once the total was paid, the receptionist did not offer her a receipt but instead turned her back to my wife and daughter and started talking to one of the other workers. Did not acknowledge them, leaving much less to wish them a good day. When I got home, I asked them how their day was and was shocked at the way they were treated! I called the next day to check on her GC and was told she did indeed have a balance, and they would look into taking care of my wife and possibly refunding some of the extra money she paid. I was told to have my wife call back, and she would be taken care of. She called immediately to speak with them and fill them in on their treatment. She was told that they were going to call their manager, report everything, and then call her back shortly. The call NEVER came! She followed up the next day, thinking maybe the person had not reached the manager. She asked to speak with the manager this time and spoke with Heather. She filled her in on the activities of the day and was told she should have been able to receive the "Special" discount as well as use her other GC. Heather, the manager, apologized and said she would look further into the situation and call her back in 8 minutes. Again, the callback NEVER came! They apparently do not care about customer service or satisfaction. I will NOT ever purchase another gift card or product from them again, and I would warn anyone from using their services. They clearly only care about taking your money and not honoring their prices or specials!!! A VERY UNSATISFIED CLIENT!!!!!
• DC

  Dana Cline

  Apr 24, 2026
  5.0
  I had a deep tissue massage with Bruce. He was awesome and dealt with several issues I was dealing with . I cannot wait to go back have him to continue working out my pain.
• TA

  Tristan Adams

  Apr 16, 2026
  5.0
  Bruce at Royal Oak Massage in Edmond is outstanding. He’s incredibly skilled and always able to find the knots I struggle with, pinpointing them and providing real relief. Every session feels personalized, and I always leave feeling so much better. Highly recommend him to anyone looking for an effective and professional massage.
• KG

  Kris Gray

  Apr 16, 2026
  5.0
  I highly recommend Bruce at Royal Oak Massage. He is truly the best at what he does. From the moment you walk in, he creates a welcoming and relaxing environment, and his level of skill and professionalism is unmatched. Bruce has an incredible ability to pinpoint exactly where you need attention and tailor each session to what your body needs. Whether you’re dealing with tension, pain, or just need to unwind, he consistently delivers results that make a real difference. I’ve had many massages over the years, and no one compares to Bruce. If you’re looking for someone who is knowledgeable, attentive, and genuinely cares about your well-being, he’s your person. Royal Oak Massage is lucky to have him!

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