SEPHORA

Reviews

• CF

  Chelsea Frantz

  Jul 1, 2026
  1.0
  Honestly I like Sephora, but the staff ruins the experience for me. They are rude and seem like they don’t want to help you find anything. I was there today and I felt like I was a burden to them. Now it’s a toss up for me if I want to return because I like the products I buy, but the staff is intimidating with their bad attitudes.
• BM

  Becca M

  Jun 1, 2026
  5.0
  The Sephora in Strongsville has to be one of the most inviting and pleasant places. thanks to Nina and Amber, who really made the experience worthwhile and helped answer any questions i had! thank you to the both of them! <3
• IP

  Ivana Petrovic

  May 16, 2026
  5.0
  Layan was extremely kind and very helpful, she took her time to show me a variety of products, and explain the benefits/pros/cons of each. We did some color matching and got everything I needed that day. When I tried everything at home, her recommendations were spot-on! She definitely knows her stuff!
• AR

  Angelina Ruiz

  Apr 19, 2026
  5.0
  I come into Sephora so often and have never had a bad experience. All the ladies are helpful and kind! They also keep the store organized and welcoming ! I was in on Sunday and was helped by Nina, who was amazing to work with. She was so knowledgeable about the products and what will work best for me. She even offered samples to try products at home! So appreciative of the team they have there, who continue to provide a great experience !
• IZ

  Iryna Zaichenko

  Mar 10, 2026
  1.0
  Rudest stuff ever. I’m not the person who usually writes reviews, but it was really bad, so I felt like doing so. Came to buy the particular concealer, two workers were occupied with something, I waited, no one noticed me, I approached them: hi, could you help me? Girl just was staying staring at me, waiting for me to explain what I wanted. I mean simple “hi” would be appreciated at this situation. I showed her a picture of the product I wanted, she started to looking for it, then she said that they don’t have it. I was like: ok, could you show me darker one. She found one and told me to buy it and if it’s not gonna work bring it back. I was really confused. I said: you have a tester in your hands, could I try it instead of buying it? She said: yes. I was like: do you have brushes? Like seriously. Could you help me, I want to buy something, why do I need to beg. She pointed somewhere: hygiene is over there. I didn’t see where, so I needed to find it myself. So she just left me, sat on a chair and started to chat with her colleague. Do you think this is acceptable service? I’m not even talking about smiling and being nice, just help me to find and choose product that I want to buy, that’s it, am I asking for too much? This is my worst experience at Sephora. Just go to another location, don’t waste your time.

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