Woodhouse Spa - Cleveland

As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Guests between the ages of 13-17 require a parent to be in the room for massage services. All guests under 18 years of age must get a parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.

In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.

You can schedule your spa experience online or by phone, and a credit card is required to guarantee your reservation. It's best to book with as much advance notice as possible to secure your preferred appointment time.

Please arrive 15 minutes prior to your appointment to relax and complete any necessary forms. New guests should allow 30 minutes for their guest profile. Late arrivals will reduce treatment time and the full price will be charged.

Cancellations or rescheduling require a 24-hour advance notice for standard appointments and 48 hours for packages or multiple treatments. Insufficient notice or no-shows may be charged the full service value.

Guests aged 13-17 require a parent present during massage services. All guests under 18 must have a parental release before receiving services.

The spa accepts Cash, Visa, Mastercard, Discover, American Express, Apple Pay, and Android Pay. Gift cards are also available for products and services but cannot be used to purchase other gift cards.

Products can be returned within 30 days. Skin or body care products are eligible for spa credit; other retail items can be refunded as spa credit or original payment form.

The spa is open Monday to Saturday from 8:30 AM to 8:00 PM, and Sunday from 8:30 AM to 5:00 PM.

You can enjoy meals or drinks at nearby places like Shake Shack Pinecrest for burgers, Oak & Embers Tavern for barbecue and beer, or Saucy Brew Works for a pub atmosphere, all within the Pinecrest neighborhood.

Yes, several retail options such as J.Crew, Fabletics, Madewell, Vineyard Vines, and Charlotte Tilbury cosmetics are nearby, perfect for shopping before or after your spa visit.

The AC Hotel and Ac Lounge are nearby options offering comfortable hotel and bar services, ideal for guests traveling to visit Woodhouse Spa - Cleveland.