SEPHORA at Kohl's

Reviews

• CC

  Christian

  Jul 23, 2025
  3.0
  Beautiful organized displays. Lots of variety in selection. Sephora is treated completely separate from Khols. You cannot use Khols cash. Employees from either store are unable to help you with questions about the other. The staff didn’t greet me or speak to me the entire time. They were chatting amongst each other. This is clearly here as more of a convenience than anything else. Also this Khols no longer carries any hair or body products since Sephora moved in. The prices are high but comparable to other sephoras.
• PP

  Paige

  Apr 29, 2024
  1.0
  There's a very good reason this khols/sephora has bad reviews. I've had my card charged wrong multiple times by cashiers too rushed to even care they messed up my finances. Customer service just doesn't care and does nothing to help you, I've gotten more empathy from automated Customer service machines than the khols customer services. Even simple things, like I purchased a lip balm but lost it the next night, still had the receipt and packaging. I just wanted a replacement or if I could get a refund. But no empathy, if anything the customer service rep treated me like I was stupid for even calling. As someone in the customer service industry, I know how hard it can be dealing with dumb callers, but being so overt with your annoyance is really rude. At least pretend to be nice and when the call is over, talk about me with your co workers 🙄
• AB

  Angelique Bradlee

  Sep 23, 2023
  1.0
  Attempting to try scents, ambushed by an employee to purchase a sale item. I said no multiple times. When I actually found the scent I liked, I had to go to the counter to find an ill-equipped employee to assist. Said employee then charged more than the said price. Said the bottles were moved and she can't monitor that. Normally I am an Ulta Beauty lady, but gave Sephora a shot. Bad move on my part.
• RZ

  Rachel Zandieh

  Mar 11, 2023
  5.0
  It was my first time at this location and I was pleasantly surprised. The girl working was so pleasant and so helpful, I feel obligated to write this review so she knows how much she helped me. The product that she helped me pick out was not only in my price range, but it has actually changed the way I feel about myself. She was kind, patient, and even gave me a sample of the other product I was trying to decide between. It's the girl with blonde hair. I'm sure all of them are sweet, but she really went out of her way to make me feel comfortable and have a pleasant experience. I really think that she was one of a kind in the way that she treated the guest. Big Ups to whoever you are! You are amazing and I have not stopped thinking about how kind you were since. ❤️

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