SEPHORA at Kohl's

Reviews

• TB

  tonja Blackmon

  5 days ago
  1.0
  If you are Caucasian probably a good store. The clerk being blonde admitted she could not help me. She knew nothing about moisturizers for dry Black skin. Nothing about black make up. I will stop buying from Sephora and use my points on brushes
• MA

  Misty A

  Aug 9, 2026
  2.0
  Employees here are super rude and not very helpful. I try to give grace as someone may be having a bad day but literally every time I've been here staff won't talk to you and only talks amongst themselves. There was a line with no employee at the counter. An employee finally came over after several minutes and did not greet the 1st guest who has been waiting. Another employee came from the Kohls floor with a backpack she had been shopping for. While helping me literally rolled her eyes and said "that's not what I asked". I made a separate transaction with the other cashier and the previous cashier and the current one were talking about the lady's backpack while I was checking out. Another time a manager and 2 employees were loudly discussing the managers dating life in the middle of the store. I had to "interrupt" to get any help 🙄
• PP

  Paige

  Apr 29, 2024
  1.0
  There's a very good reason this khols/sephora has bad reviews. I've had my card charged wrong multiple times by cashiers too rushed to even care they messed up my finances. Customer service just doesn't care and does nothing to help you, I've gotten more empathy from automated Customer service machines than the khols customer services. Even simple things, like I purchased a lip balm but lost it the next night, still had the receipt and packaging. I just wanted a replacement or if I could get a refund. But no empathy, if anything the customer service rep treated me like I was stupid for even calling. As someone in the customer service industry, I know how hard it can be dealing with dumb callers, but being so overt with your annoyance is really rude. At least pretend to be nice and when the call is over, talk about me with your co workers 🙄
• AB

  Angelique Bradlee

  Sep 23, 2023
  1.0
  Attempting to try scents, ambushed by an employee to purchase a sale item. I said no multiple times. When I actually found the scent I liked, I had to go to the counter to find an ill-equipped employee to assist. Said employee then charged more than the said price. Said the bottles were moved and she can't monitor that. Normally I am an Ulta Beauty lady, but gave Sephora a shot. Bad move on my part.
• CS

  Christine S

  Aug 9, 2022
  5.0
  Crystal was extremely helpful! Product knowledge was outstanding! She is an asset to your Company! Thank You! She made it fun.

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