SEPHORA

Reviews

• KD

  Kimberly Dugi

  May 7, 2026
  5.0
  Drina was very helpful and personable. Made our Sephora experience more enjoyable. Great products in store.
• SB

  S. B

  Apr 26, 2026
  3.0
  There is nothing wrong with the store—it is literally just like any other Sephora. The only thing I would say is particular to the management here. Sometimes, some customers just want to shop without being bothered constantly. I understand it is important for employees to check in and make sure we don’t need any help, but the constant checking in (from multiple staff) is absolutely too much. I would say to management: when hiring staff, make sure they know what signs to look for when someone simply wants to shop quietly without being bothered.
• CC

  Cassie

  Feb 21, 2026
  1.0
  Absolutely horrible customer service. I was sold a $100 YSL perfume that turned out to be defective. The fragrance was unusually oily and ended up staining my clothes. When I researched it afterward, I learned that oily perfume can sometimes indicate a counterfeit product — which is extremely concerning. This is the Sephora at Polaris Mall. When I brought it to their attention they told me no refund no exchange.
• CG

  CT on the go

  Feb 11, 2026
  5.0
  This was my first time in a makeup store, Drina was very helpful to choose foundation, blush and lip gloss. Even brow pencils and mascara I had a gift certificate so I wanted to make sure I got everything to have a finished look. They were great at helping me choose colors. I will return.
• RC

  Riley Combs

  Jan 19, 2026
  1.0
  DO NOT GO HERE!!!!!!!!!!!!!!! i went there to redeem points for items on my birthday that was supposed to be a quick in and out, and it ended up being hours asking different staff members about how the system works and receiving a different answer every time. a woman with very short bleached blonde hair had directly gave me misinformation saying that the point system was available for full sized items, in which i had a feeling that that was too good to be true to the point where i vocalized that to her and she had continued to insist. when we get to the counter, the front staff had no idea how it worked as well and only adding more time and confusion to the entire process. after a literal three hours of attempting to figure this out due to the inconsistent answers, a manager had told me that all of the items i had collected were invalid for the points redeem. there was nothing offered to help fix this confusion nor to make up for the time that they had wasted for me on my 25th birthday while i was still in a rush to get ready for my celebration. the staff are incompetent in the area of being knowledgeable about their own marketing and will happily waste your time due to their own lack of training.

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