SEPHORA

Reviews

• EA

  Elkhdar Aziza

  5 days ago
  5.0
  Great place I found everything i want ❤️❤️ a lot of choices of products 🖤the stuff was great except one boy with a curly hair he was impolite very very impolite.
• NM

  Nigel Bowman (Mujahid)

  Oct 5, 2026
  5.0
  This was my second time ever in Sephora. I worked with River today. She was super informative about what products to use for a skincare routine. I let her know the products I was using and she explained that it was totally drying out my face. She showed me a face wash and moisturizer that wasn’t too heavy or greasy feeling. After trying the products, I’m extremely pleased with what I was recommended. Definitely was impressed at the amount of fragrances and they were very competitively priced. I grabbed some YSL parfum for regular wear. I will definitely be back to purchase fragrances and skin care from this location. Thanks River for your help! Also shout out to the guy with the long hair for the recommendation of the face wash! (sorry I didn’t get your name).
• LB

  Lucy Balivia

  Sep 26, 2026
  1.0
  I am very disappointed with our experience today. We brought my daughter in to spend her birthday money specifically on Sincerely Yours products. Three separate times, she picked out an item from the shelf and took it to the register, only to be told it could not be sold until the 28th or later. I understand there may be a release date, but these products were on the shelf and available for customers to pick up. That is a store issue, and I feel the team should have taken responsibility and tried to find a way to honor the purchase, especially after it happened the first time. Instead, my daughter went through the same disappointment three times. What made the experience worse was that the staff seemed to shrug it off. This was birthday shopping for my daughter, and she was excited to buy those products with her own money. I would have appreciated a sincere effort to make things right.
• MM

  Mk

  Sep 9, 2026
  5.0
  Ramona was amazing today. Originally, I came in for only two products. Then I asked about foundation and got matched with Ramona to help me out. From then on, I kept adding more and more products to my basket; and came out with a bag for a full face beat. I thank her so much for her knowledge and time with me today and hope to receive her help every time I come in here!
• SS

  SweetnSunny

  Aug 26, 2026
  1.0
  I am extremely disappointed by how my return was handled today. After being a loyal customer for over ten years, I never expected such an unreasonable and dismissive experience. I attempted to return a product well within your stated return window. I used the product twice, realized that I had ordered the wrong product, and also determined that I simply did not like it. I have not made a return with your company in years, so I certainly was not trying to take advantage of your return policy. What made this experience even more frustrating was that I had to specifically ask the manager to verify when I purchased the product because the staff did not even take the initiative to check whether the return was within the eligible timeframe. I was then told the product was considered more than 50% used. I used a .22 oz product twice. At that point, I even had to ask whether customers are expected to bring a scale with them to prove exactly how much of a tiny product they have used. The entire situation was absurd. I understand that businesses need return policies, but there needs to be reasonable judgment and consideration for loyal customers. After ten years of being a customer and years without returning products, being treated as though I was attempting to abuse the policy over a product I used twice was incredibly insulting. This experience has completely changed my perception of your company. You have lost a customer who had been loyal for more than a decade, and I will be taking my business directly to manufacturers or to Ulta going forward. A return policy should protect a business from abuse—not alienate longstanding customers over a product used twice. The lack of common sense, customer service, and basic consideration in this situation was extremely disappointing. I hope management takes this feedback seriously, because this is exactly how companies lose loyal customers.