SEPHORA

Reviews

• AH

  Aaron Hacker

  4 days ago
  1.0
  A family member and I had appalling experience with this location. We went in for an exchange and to purchase some other cosmetics, but the staff chose to refuse the return. Their explanation was that any product used more than 50% could not be returned, and referred us to their customer service phone line. The product in question was a 0.2 oz eye cream, and the manufacturer uses a 0.5 oz bottle (very commonly used for lip gloss), so the staff immediately “felt” as if more than 50% of the product. That product was used twice, then placed back in the box immediately for the exchange. I work within product packing, and most people don’t understand that cosmetics brands will frequently “underfill” their containers to have more shelf presence. Based on the experience today, my family will not be shopping at Sephora moving forward and I’ll be sure to advise people to shop elsewhere.
• SS

  SweetnSunny

  4 days ago
  1.0
  I am extremely disappointed by how my return was handled today. After being a loyal customer for over ten years, I never expected such an unreasonable and dismissive experience. I attempted to return a product well within your stated return window. I used the product twice, realized that I had ordered the wrong product, and also determined that I simply did not like it. I have not made a return with your company in years, so I certainly was not trying to take advantage of your return policy. What made this experience even more frustrating was that I had to specifically ask the manager to verify when I purchased the product because the staff did not even take the initiative to check whether the return was within the eligible timeframe. I was then told the product was considered more than 50% used. I used a .22 oz product twice. At that point, I even had to ask whether customers are expected to bring a scale with them to prove exactly how much of a tiny product they have used. The entire situation was absurd. I understand that businesses need return policies, but there needs to be reasonable judgment and consideration for loyal customers. After ten years of being a customer and years without returning products, being treated as though I was attempting to abuse the policy over a product I used twice was incredibly insulting. This experience has completely changed my perception of your company. You have lost a customer who had been loyal for more than a decade, and I will be taking my business directly to manufacturers or to Ulta going forward. A return policy should protect a business from abuse—not alienate longstanding customers over a product used twice. The lack of common sense, customer service, and basic consideration in this situation was extremely disappointing. I hope management takes this feedback seriously, because this is exactly how companies lose loyal customers.
• AM

  Aparna Mandapaka

  Aug 15, 2026
  1.0
  Went to get a sunscreen with my husband and we split to go look for the sunscreen and both of us didn’t find it so I asked one of the team member and she didn’t even look it up and she said they don’t have it in stock and three mins later my husband found the one I was looking for. So the staff is not helpful at all
• AB

  Abby Born

  Jul 17, 2026
  5.0
  Literally the best Sephora in Columbus The team is always super welcoming and truly wants to help you achieve your makeup goals!! My color match is always spot on everyone is super kind!!
• JP

  Jessica P

  Jul 16, 2026
  5.0
  First time in this location and everyone was so fabulous and knowledgeable! Inventory is tough here as it’s close to a major University, so I suggest you check online or call ahead if you are only after specific items