SEPHORA

Reviews

• A

  Валерия Сафьюллина

  Oct 4, 2026
  1.0
  If I could give this Sephora location -10,000,000 stars, I absolutely would. I have never experienced customer service this unnecessarily rude and disrespectful. I genuinely do not understand how Sephora allows customers to be treated this way. There were TWO cashiers involved in my experience today, and BOTH of them were extremely rude. When I first walked up to the registers, one of the cashiers asked me if I was with the woman who was currently checking out. I said no. Then she asked the woman again if I was with her. I had literally just walked up with a Sephora box in my hands for a return. It was very obvious that I was there for a separate transaction. I had already answered the question, so I honestly didn’t understand why she asked again. After that, I stood behind the woman who was checking out because there was literally nobody else waiting. The store was basically empty. Then the cashier suddenly started yelling at me to “get in line.” I WAS ALREADY STANDING BEHIND THE WOMAN WHO WAS CHECKING OUT. There was no visible line. There was nobody else waiting. I genuinely had no idea what she wanted me to do. And the worst part is that while I was literally looking around trying to figure out WHERE she wanted me to stand, she continued yelling at me across the store. She was speaking so loudly and aggressively that other customers actually started looking over at us. All of this was apparently because she wanted me to move about TWO METERS farther back. I was standing there completely confused, looking around like an idiot because I genuinely could not understand what the problem was. I wasn’t cutting anyone. I wasn’t refusing to follow a rule. I was simply trying to figure out where this “line” supposedly started because there was no line. How difficult would it have been to simply point to a spot and say, “The line starts here”? Instead, she chose to yell at me in front of the entire store over something that could have been resolved in literally five seconds. Then I dealt with the SECOND cashier for my return. After the return was completed, she put my receipt inside the box my BB cream came in. I told her I didn’t need the box and asked if she could throw it away. She told me, “No. We can’t throw it away. We don’t throw away boxes.” There was literally a trash can right behind them. Again, I understand that stores have policies. That’s not the issue. The issue is the attitude and the complete lack of basic customer service from BOTH employees. I came to Sephora to have a nice shopping experience, browse around, and potentially spend my own money. Instead, these two cashiers completely ruined my mood. I walked into the store perfectly fine and left wanting nothing more than to go home. I genuinely don’t understand how this kind of behavior is acceptable at Sephora. Customers come into your store to shop, enjoy themselves, and spend their money. They should not be yelled at across the store and made to feel stupid over something as ridiculous as where to stand in an EMPTY STORE. If I were the manager of this location, I would seriously question whether these two employees should be working in customer-facing positions. Their behavior was completely unacceptable. I came in ready to shop and potentially spend money. Instead, two rude interactions made me leave without even looking around. This is how you lose customers. I will not be returning to this location. I left the store thinking, “Why would I spend my money here if this is how I’m going to be treated?” Customer service should not make customers regret walking into the store in the first place. Absolutely terrible experience. I will not be returning to this location.
• SC

  Sandy Cork

  Sep 11, 2026
  5.0
  The sales associate was very friendly and knowledgeable.
• KM

  Karrisa Martino

  Aug 29, 2026
  1.0
  The store was mobbed. I knew what I was looking for, but the manager was still kind enough to help point me in the direction of what I was looking for. Other staff are rude as hell. I almost handed her the product I was intending to buy and tell her she could keep it. I get the job could be stressful but there is a right and wrong way to talk to someone. Will not be returning. Amazon has the same products.
• CF

  Chad Fletcher

  Jul 28, 2026
  1.0
  I was shopping for fragrances today, while also being racially profiled at the Sephora located in the Kenwood mall. I was approached 4 times by the same individual while only being in the store for a total of ten minutes. I also noticed that an individual from Loss prevention following me throughout the time of smelling different fragrances. I will not be returning to the location!
• JJ

  J

  Jul 6, 2026
  2.0
  The store is nice enough but I went in Friday 7/3 at around 12pm and the most unpleasant girl was working the cash register. Didn’t greet me, she literally didn’t even acknowledge or act like I was allowed to come to the register. She looked at me like I was stupid and inconveniencing her by checking out. The store wasn’t busy and I was just trying to get my birthday gift, there was only one other person in line too. I get it is tiring working in retail, but you can also choose not to be deliberately rude.