SEPHORA

Reviews

• IB

  Iqra Bhalli

  Sep 4, 2026
  1.0
  I’m extremely disappointed with my experience at Sephora in Plainview today. The associates were not very helpful when I asked for assistance finding several products, but unfortunately, that wasn’t even the most disappointing part of my visit. When I went to check out, the cashier made a comment along the lines of, “You guys haven’t left here. You guys are still at the store,” which I found uncomfortable and embarrassing. I initially laughed it off because I wasn’t sure what she meant. While she was checking me out, I asked an additional question about redeeming my points. She then looked toward another associate and said, “Can you please get them out of here?” Shortly afterward, she walked away from the register and asked her manager, Kim, to take over because she apparently did not want to continue assisting us. What disappointed me even more was the response from management. When I asked who the cashier was because of how I had been treated, Kim did not provide her name or seem interested in addressing the situation. There was no apology or attempt to understand what had happened. Customers should not feel unwelcome or as though they are being told to leave simply for asking questions while making a purchase. I have always expected better customer service from Sephora, and after this experience, I would seriously reconsider returning to this location.
• LC

  lisa carver

  Aug 31, 2026
  5.0
  I was greeted immediately by Allanna who made me feel right at home. Allanna asked me what I was looking for, and called Cayla to help me find cruelty free products. I really enjoyed working with Cayla who quickly found the products that worked for me. I really felt good being at this Sephora. Lots of positive energy.
• SA

  Shawana Awais

  Jul 30, 2026
  5.0
  It was my first visit to this sephora the staff was so helpful and everything what I needed was available
• JH

  John Halloran

  Jul 22, 2026
  5.0
  The staff was helpful. Lots of free parking
• QW

  qiqi w

  Jul 11, 2026
  1.0
  I had a very disappointing experience at your store today. The cashier who assisted us was extremely impatient and rude from the moment we reached the checkout. We had already waited quite a while, and when it was finally our turn, she showed obvious frustration and made us feel like we were an inconvenience. At one point, I provided my phone number for the rewards program, and the payment screen required me to confirm something. Without asking for my permission, she reached over and pressed the screen herself. I found this to be very inappropriate and disrespectful. Customers should be allowed to complete their own transactions. After I finished paying, I was simply putting my wallet and belongings back into my bag when she immediately started rushing me to leave the counter. The entire interaction felt hostile, unprofessional, and lacking even basic courtesy. If someone is unwilling to treat customers with respect, they should not be working in customer service. I have never experienced such poor service at one of your stores before, and it was honestly disappointing. I hope management will address this issue so that other customers do not have the same experience.

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