SEPHORA

Reviews

• PW

  Pamela White

  2 days ago
  4.0
  The manager was really nice to my us as we walked through the store…another sales associate helped us pick out the items we were looking for!
• EJ

  Empress Jae

  Oct 7, 2026
  5.0
  This location is a gem 💎. I'm not into makeup much, however I'm playing in it more these days. I'll go in with no idea of what I'm really looking for, however the staff are usually pleasant. You need to walk with your patience as this store gets quite busy and they're at times understaffed. However, during my last encounter, Tiffany was amazing! Tiffany was cordial, patient, attentive and engaging. I honestly went to return 2 items, and left purchasing my perfect shade NARS foundation, a Dynessa Myricks skin tint ( The Best) and a Chill water based moisturizer. When I tell you that skin tint melts into my skin, I'm in love! David, is also very attentive & transparent. David does his best to resolve store complaints and improve the shopping 🛍 experience for all guests. I was truly satisfied with my experience, merchandise and freebies! I will absolutely return to this location! Don't walk, run and thank me later.
• AR

  Altovise Robinson

  Oct 3, 2026
  1.0
  Poor customer service I was in the store for more than 15 minutes not one staff associate asked me if I needed any help. When I spoke to a manager she was no help either. I will never go back to that location again.
• MP

  Monique Payne

  Sep 15, 2026
  5.0
  My experience was wonderful at the Harlem, 125th street location. Everyone was so helpful. A special shout out to Marcos for his amazing customer service.. He worked in the hair section of the store saw that I needed help with a foundation and prompted to show me a foundation he thought I would like. Thumbs 👍 up
• KP

  Kennedy Pozzi-Mondeau

  Sep 8, 2026
  1.0
  I am extremely disappointed with how Sephora handled this situation. While I was shopping in the store, a box fell and hit me directly on the head. I understand that accidents happen, and the employee did apologize, but what happened afterward was completely unacceptable. Despite having a visible bump on my head, NO MANAGER was notified and NO incident report was completed. Yes, I understand that I could have asked to speak to a manager myself, but in that moment I was hurt, overwhelmed, and experiencing so many emotions that I genuinely did not know what to do. I also don’t believe it should have been solely my responsibility to figure out the proper procedure after being injured inside the store. The employee was aware of what happened, and I expected management to be notified. I had to take it upon myself afterward to call Sephora Customer Service and file a report. I was told the process could take three days, and I still haven’t heard anything back. You would think someone getting hurt at a store would speed up the process. I ended up going to the doctor and was told I have a slight concussion from the incident. The accident itself is not what has made me so upset it’s how poorly the situation was handled afterward. A customer was hit in the head hard enough to develop a bump and ultimately seek medical attention, yet no manager was notified and nothing was documented at the store. After this experience and the lack of concern or follow-up, I will never be shopping at Sephora again. I expected significantly better from a company this large.

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