SEPHORA

Reviews

• AK

  Amadou Keita

  6 days ago
  1.0
  Would have given a 0 stars if I could. Stood 25 minutes looking for assistance for 1 simple product and not one worker in there had greeted me let alone asked me if I needed assistance about what I was looking for, I ended up leaving the location empty handed of course. This is something deeper than just me since I was not the only person in there looking confused waiting for assistance, Do better or quit your job someone who cares about people will most likely gladly take your place.
• CP

  Catherine Ponomareva

  Oct 4, 2026
  1.0
  Currently in line… The staff at the cash registers are completely careless. There’s only one person working at the registers, even though it’s Sunday evening, and there’s a huge line. Meanwhile, this cashier has been having a casual conversation with the same customer for 10–15 minutes already. It looks like they’re discussing their dog or new clothes…Please value people’s time!
• AA

  AJ

  Oct 4, 2026
  1.0
  Extremely unprofessional and hostile customer service from Anne (Asian woman wearing glasses, short black blunt bob with a side part) and Esther (dark-skinned Black woman, Burmese curly half-up half-down hair in a honey blonde color, with a huge scar on the upper right side of her lip) at the 34th St location. I had an incredibly frustrating and uncomfortable experience when I went in to return a few items and began my interaction at Anne’s register, even starting off by giving her a nice compliment on her hair. Out of my returns, I explicitly told her upfront that only two items were used: the Glossier perfume and the Benefit Precisely, My Brow Pencil. Despite this, Anne proceeded to painstakingly inspect every single item as if I was lying, even ripping open the sealed box of the Tower 28 lip gloss in "Jell-o"—an item I specifically told her was completely unopened and sealed—damaging unused inventory unnecessarily and accused me of it being opened. To top it off, she had the audacity to look at me and ask, "Well, I see that you asked for gift receipts. Did you use this for a gift?" as if questioning my motives. Furthermore, my original debit card account was closed, and despite explaining four separate times that the refund couldn't go back to a closed account, Anne repeatedly questioned me. Unprompted and without anyone asking her a single question, Esther interjected herself into our conversation twice with a bad attitude to suggest I get a merchandise credit. I told her directly that if I wanted a merchandise credit, I would have asked for it—nobody wants over $200 forced onto a merchandise Sephora card credit for a debit purchase! Esther continued giving me attitude while completely ignoring her own customer right in front of her. It took speaking with a manager—a light-skinned woman wearing baby pink rectangular glasses and a curled balayage blonde weave whose name I unfortunately didn't catch—who looked up the policy on her iPad and was kind enough to give me my refund in cash, confirming that I could in fact get cash since I used a debit card. As someone who has worked in retail myself and remains a loyal client, being treated like a criminal over a straightforward, very simple transaction is completely unacceptable. I get that Anne is new, but I’m sure when you were getting hired and during the interview process, you said that you had amazing Customer Service skills, which didn’t show today with the holidays right around the corner. Proper training and customer service need to be strictly enforced. I kept my composure ALL THROUGHOUT this order but their rudeness, disorganization, and accusatory behavior will eventually lead to a major conflict with someone else on the edge if they treat the wrong person this way. I will NEVER purchase anything in-store at this 34th Street location again. I can always go to Amazon and Ulta up the block, so I will never have to deal with this again and will strictly order online for my well-being. I am also making arrangements to contact District Store Manager Mabel regarding this experience. Management needs to reinforce proper policies and customer service procedures for there 34th street staff going forward.
• AA

  Angela

  Sep 30, 2026
  1.0
  This Sephora is the lowest rated in the city and for good reason. I hardly ever come to this location, and the other day I was reminded again why I don't. I had placed an online pick-up order since the item I wanted was unfortunately only available at this location. When I got to the pick-up area, no one was there, ok fine, so I waited.. and waited, nothing, so finally I went over to the cashier and asked "Hello I have a pick up order, where do I go?" the cashier scoffed then looked at me with a "is this girl dumb look?" and pointed to where I was standing for the past 10 mins, with no help. I said oh okay well I was standing over there and no one came over to help me. I was in a little bit of a rush, but I was being very patient and understanding even though they were not even that busy at that time. Finally a stocky girl comes by and just goes "WHATS THE NAME?" very rudely, as if I was bothering her. I told her, she walked away, and took her sweet time to rummage through the pick up orders and then just handed it to me abruptly and proceeded to walk away. Not even a "thank you" "have a great day" nothing! Incredibly rude. I will never step foot in this Sephora again. I'm so sorry for inconveniencing you by making you do your job. Please save your money and just go to a different location. This one is full of sour apples who don't want to do their job.
• DD

  Daria D

  Sep 15, 2026
  1.0
  Awful customer service !! The overall attitude from the staff made me feel like customers were an inconvenience rather than people they were there to assist. One employee initially started helping me, then suddenly walked away and began helping someone else without saying anything or making sure I was taken care of. I was left standing there trying to find another person willing to help, while several employees walked around seemingly uninterested in customers who were clearly looking for assistance. The worst interaction happened when I asked an employee for help finding the correct shade of concealer. Instead of simply helping me shade-match or explaining politely what assistance he could provide, he gave me attitude and told me that applying concealer to my face was “not his job.” I wasn’t asking for a full makeup service—I was trying to determine which shade I should purchase. The atmosphere felt dismissive and unnecessarily arrogant. Employees were walking around as though customers should be grateful to get their attention rather than the other way around. I understand retail can be stressful and employees can be busy, but basic courtesy, communication, and willingness to help customers are part of customer service. If employees are unhappy working there, that frustration shouldn’t be taken out on customers.

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