SEPHORA

Reviews

• MM

  Maureen Miezah

  1 day ago
  1.0
  I have been coming to this location for many years, but unfortunately, this will be my last visit. I came in earlier and there was a very long line. I tried waiting, but there were only two cashiers assisting customers, so I eventually decided to leave and place a pickup order instead. I understand that pickup orders can typically take up to two hours, so I returned to the store about an hour and a half after placing my order. Unfortunately, my experience with the employee assisting me was extremely unpleasant. She appeared overwhelmed by how busy the store was, which I can understand, but her attitude and the way she spoke to me were unnecessary and made me feel very uncomfortable. When I initially gave her the name for the pickup, I accidentally provided the wrong first name because I use two first names. Once she realized the name did not match, she pulled her device closer to her chest and asked, “Whose account is it?” in a way that made me feel as though she suspected I was trying to take someone else’s order. I found the interaction unnecessarily confrontational and uncomfortable. She then sarcastically told me that she needed to get another customer’s order before mine and that I would have to wait another ten minutes. At that point, I was so disappointed with the interaction that I left the store to purchase something elsewhere and returned afterward. When I came back, I did not see the same employee, so I asked another colleague for assistance. Instead of helping me, she proceeded to assist other customers and left me standing there. She then mumbled under her breath, “Now I can wait longer,” while the other employee was assisting me. I understand that employees can become overwhelmed during busy periods, but customers should still be treated with basic courtesy and respect.
• MM

  Monica

  5 days ago
  1.0
  Absolutely the worst and most problematic credit card I have ever had. The entire experience has been extremely frustrating. There is no convenient mobile app where you can easily view your balance, transactions, payments, and account information. Everything is unnecessarily complicated. On top of that, I am being asked to pay a balance when I have no outstanding debt, and it is extremely difficult to get a clear explanation of what I am supposedly being charged for. Customer service has not made the situation any easier. A credit card in today’s world should make managing your account simple and transparent. This card does the complete opposite. I strongly do not recommend this card to anyone. I regret opening it and would never choose this company again.
• SD

  Sofia Delgado

  Aug 23, 2026
  1.0
  WARNING TO TOURISTS: One of the cashiers created a Sephora account for me without asking and checked the box to subscribe me to promotional emails. I thought creating an account was mandatory to make a purchase, but IT IS NOT. Some employees take advantage of tourists who don’t know the system.
• TB

  TheRealKylaB (Kyla B)

  Aug 14, 2026
  3.0
  Went into the Sephora on 34th Street looking for a specific Jo Malone perfume that I couldn’t find all the wall. So naturally, I asked an employee for help. Juanita’s very helpful response was, “Oh, you’re looking for that perfume? It’s in fragrance.” Thank you, Juanita. I was under the impression that Jo Malone perfume might be in skincare. Very helpful. I’m so glad I asked. Thankfully, I then asked Peter, who actually helped me. He showed me exactly where the fragrance was, found the bottle I was looking for, got it for me, and rang me up. So thank you, Peter, for saving my trip to Sephora, because I was genuinely about to leave empty-handed. That is literally why customers ask employees for assistance. I would’ve given it 1 star if Peter didn’t help me. But thanks again Peter! For you, I give it 3! Would’ve been 5 if you were the first person I asked!
• BC

  B Chanel

  Aug 14, 2026
  1.0
  I just literally left the store and I was waiting for so long more than an hour for somebody to help me get two Prada perfumes and the makeup that I want, every time I ask somebody if there was a Manager everybody said no when I asked for help, they said nobody was available and they were leaving. I don’t appreciate that when I’m trying to spend my money. I left the store obviously without buying anything because I was waiting for too long for me to get Help to buy my perfumes , the worst Store I have ever been in my life. I’m so angry .

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