SEPHORA

Reviews

• PE

  Petry Egbe

  1 day ago
  5.0
  Robin was very helpful and nice. Me and my friend came from Europe to purchase a lot of things and the customer service from Robin was great
• MM

  Melissa Morgan

  Sep 23, 2026
  1.0
  Wish I can give no star the sales representative was nice in the beginning but her attitude changed since I chose the product was recommended to me and not the one she wanted me to take felt like she was forcing me to get it was very wierd and uncomfortable I would never recommend this location.
• VL

  Victoria Lieb

  Sep 20, 2026
  1.0
  I had the worst experience at this location that I have ever had at a Sephora. I came in with my mother because she had lost her makeup bag and everything in it, so she decided to take the opportunity to revamp her collection. I went with her to help with shade matching and choosing products because I’ve done her makeup for years and know her skin, preferences, and what works for her. I pulled about seven testers that we were interested in trying and headed toward the counter. There were approximately ten empty chairs, but we were told we couldn’t use any of them because they were reserved. Fine. We found a corner of the store where we could quietly try different shades and products ourselves. While we were doing this, the manager, Beverly, approached us and asked if we needed help. We politely said no, that we were okay. Instead of leaving us to continue shopping, she told us that we couldn’t pull makeup from the shelves ourselves and needed to ask an employee for assistance. She then took the basket of products I had specifically selected to try on my mother and PUT EVERYTHING BACK. I have genuinely never experienced anything like that while shopping at Sephora. Beverly then proceeded to explain the difference between a tinted moisturizer and a light-coverage foundation to me. While advice can certainly be helpful when it is wanted, in this situation it felt extremely unsolicited and condescending. I know the difference between the two. More importantly, we had already said that we did not need assistance. We weren't making a mess, bothering anyone, or preventing anyone else from shopping. We were simply trying to find the right products and shades for my mother. We specifically wanted to take our time and do it ourselves because I know her face and what she likes. She also feels more comfortable with me applying products with clean hands rather than using communal brushes, even when they are sanitized. I completely understand that managing a busy Sephora can be stressful and that employees need to maintain the store. But this level of micromanaging was completely unnecessary and made what should have been a fun experience feel uncomfortable and awkward. Sephora is supposed to be a place where people can explore makeup, try different products, discover what works for their skin, and hopefully make meaningful purchases. Customers should be able to do that without feeling judged, pressured, monitored, or spoken to like children. This isn't a kindergarten classroom. We were paying customers shopping for makeup. Ironically, after Beverly sent another employee over to assist us, my mother ended up purchasing mostly the products that I had originally selected. The only problem was that I had to walk around the store and FIND THEM ALL AGAIN because Beverly had already taken our basket and put everything back. Awkward, unnecessary, and honestly bizarre. And for the record, I absolutely would have returned anything we decided not to purchase rather than leaving products lying around. I've had completely different experiences at the Sephora on West 72nd Street and the Sephora at Columbus Circle, where I've been able to comfortably sit, explore products, and actually enjoy shopping. I have never before had a Sephora employee take a basket away from me containing products I was excited to try. We came in intending to spend money and replace essentially an entire makeup collection. Instead, we left feeling uncomfortable and micromanaged. I will not return to this location.
• LB

  Linda B.

  Sep 18, 2026
  1.0
  Customer service is absolutely terrible. The attitude and lack of manners are honestly unbelievable. I’m not sure who some of these employees think they are, perhaps they forgot they’re employees and not the owners of the company. 😂 A little less attitude and a little more professionalism would definitely be appreciated
• AA

  Aicha

  Sep 15, 2026
  1.0
  I asked a dude working at Sephora for recommendation of an under eye cream, he gave me sth and I tried it but it made my under eye itchy, I told him I might be allergic to sth in it, can you show me where there’s a sink to wash my face or Sth wet to wipe it, he didn’t even bother and went to hide away When you do sth and it unintentional effects someone, help them, they won’t sue you. Ppl in the US are very dramatic, not everyone is out to sue you

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