SEPHORA

Reviews

• SD

  Scott Devine

  Apr 27, 2026
  5.0
  It was actually my first time walking into a Sephora and I was very pleased and impressed! The sales associates were beyond helpful, very patient , inviting & provided excellent customer service!!
• SW

  Shung Wong

  Apr 22, 2026
  1.0
  I’ve given the Sephora Merrick location multiple chances, and unfortunately, it continues to DISSAPOINT. No matter what time I visit, the overall atmosphere feels unwelcoming and uncomfortable. The staff often come across as disinterested and, at times, visibly irritated when approached for help. It doesn’t feel like a place where customers are genuinely valued or supported. IF YOU READ OTHER REVIEWS, THEY ALSO HAVE EXPERIENCED THIS AS WELL. IT’S CLEARLY NOT JUST ME THIS LOCATION NEEDS SOME TRAINING OR SOMETHING. On my most recent visit, I was told about a 30-day return policy in a way that felt unnecessary and slightly condescending, especially since my receipt clearly showed I was well within the return window. Instead of being helpful, the interaction felt dismissive and left a negative impression. What stands out most is the lack of genuine customer service. Asking questions, which should be encouraged in a beauty retail environment, seems to be met with attitude rather than assistance. The experience feels forced and inauthentic, which is disappointing for a brand that prides itself on inclusivity and service. For comparison, I’ve had consistently excellent experiences at Sephora Walt Whitman Shops and Sephora Roosevelt Field Mall. The teams there are welcoming, attentive, and genuinely helpful, which makes all the difference. I strongly recommend visiting one of those locations instead. This Merrick store, unfortunately, falls far below the standard I expect from Sephora.
• LO

  Lexa O'Kane

  Feb 27, 2026
  5.0
  This is my absolute favorite Sephora location! I have always had wonderful interactions with the staff here but today's experience was exceptional. After a bad day, I was excited to treat myself to a new product I had been excited about, only to find out that they were sold out! Luckily for me, Sabira went above and beyond to find me one and ensure I left happy. Thank you so much again for your help and generosity! :)
• DV

  Del Von

  Dec 26, 2025
  5.0
  Nice and Friendly atmosphere the Staff is very helpful
• AN

  Amanda De Nobrega

  Dec 22, 2025
  2.0
  I visited the Merrick location and was disappointed with the customer service at checkout. When I asked about ordering an out-of-stock item, the cashier stated it was no longer available. I then asked for a similar recommendation, but no assistance was offered, and her demeanor was unwelcoming and dismissive. I understand that everyone can have off days, but customer service is essential in a retail environment. This interaction left me feeling unwelcome and did not reflect the level of service I expect from Sephora.

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