SEPHORA

Reviews

• RR

  Reaper

  1 day ago
  2.0
  Unfriendly and stuck up. Made me feel really uncomfortable in the store.
• NN

  Nastassia

  Jun 9, 2026
  5.0
  Nicole was absolutely wonderful! She was so kind, patient, and knowledgeable. She helped me find the perfect sunscreen and even gave me samples to take home so I could try a few options before deciding. I really appreciated how helpful and genuine she was throughout my visit. I’d also like to give a shoutout to Alyssa, the manager. She’s doing an amazing job building such a welcoming and customer-focused team at this new store. The positive atmosphere and cleanliness in the store really shows; it made for a fantastic shopping experience. Thank you both :)
• KM

  kelleann murray

  May 24, 2026
  2.0
  Here’s a polished version that gets your point across clearly and firmly without sounding overly emotional or aggressive: I had a really disappointing experience at the Holbrook Sephora location. I recently opened a Sephora credit card and used the 25% discount on a foundation shade that unfortunately ended up being too dark. The employees at the Smith Haven location told me that the Holbrook store had the correct shade in stock and that I would be able to do an even exchange without an issue. When I arrived at the Holbrook location, I was immediately told the discount “wouldn’t transfer,” which made absolutely no sense considering I was exchanging the same product for the correct color. When I politely questioned it and asked if I would have to pay more, the employee seemed unsure and inexperienced, eventually saying she “might be able to override it this one time.” The information completely contradicted what I had already been told by another Sephora location. On top of that, the customer service throughout the store made me extremely uncomfortable. I asked a male employee for makeup advice, showed him a photo of the look I was trying to achieve, and instead of helping professionally, I felt persistently followed around the store and repeatedly asked if I was “ready to check out.” Another employee continued doing the same thing while I was simply shopping and browsing with products in my hand. It felt less like customer service and more like I was being watched or rushed out of the store. I’ve been shopping at Sephora since I was 16 years old and never expected to feel so uncomfortable and judged while simply trying to enjoy shopping for makeup. I also overheard employees speaking about me over their walkie-talkies, which was incredibly unprofessional. The entire experience was confusing, poorly handled, and honestly embarrassing. Customers should not be given incorrect information, treated like an inconvenience, or made to feel uncomfortable while shopping. I will definitely think twice before returning to this location.
• TM

  Teresa Marianne

  May 6, 2026
  5.0
  The store is very clean and organized, everything was very easy to find since everything was where it needed to be, and the testers weren’t all smushed (some places that sell makeup have messed up and yucky testers). The staff all seem very happy to be working there, which is rare to find in a retail store! I didn’t feel like a bother to anyone working there. The girl who rang me up around 545pm on 5/6/26 (I didn’t catch her name, sorry! I’m trying to give as much info so she gets a high five or something!) was very patient with my needing to change my information in the system, and let me know what I was buying was a great product. Thanks! 😊
• CC

  Chelsea Connor

  Mar 22, 2026
  4.0
  This was my first time in here. I wish it had felt more comfortable to ask someone for help with picking out new makeup. If I had a specific question, it was answered. But I would have liked to feel comfortable asking "can you help me pick makeup for my skin type?"