L'Occitane en Provence

Reviews

• AL

  Ashley Laderoute

  May 5, 2026
  5.0
  I had an amazing experience today thanks to Anna Lee! I'm so happy that I had the pleasure of meeting her as she was super friendly, helpful, and made the whole shopping experience feel easy and enjoyable. She gave great recommendations and I left the store with two new products I can't wait to try!! Definitely coming back because of her 😊
• HR

  Hemeline Rivera

  Mar 29, 2026
  5.0
  I want to share that I am a loyal client of L’Occitane NY at Roosevelt Field Mall in Long Island, and I cannot say enough amazing things about Ana-Lee. She is truly an exceptional sales associate — there are simply no words to describe how incredible she is. Her customer service is outstanding, always warm, professional, and genuinely caring. She has a deep knowledge of the products and takes the time to guide me in the best way possible. Every time I visit, she makes the experience feel special, personal, and enjoyable. Honestly, I shop because of her. She goes above and beyond every single time, and her energy, kindness, and dedication make all the difference. Ana-Lee is a true gem and a huge asset to L’Occitane. I will always come back because of her!
• PI

  PATES, Inc.

  Feb 7, 2026
  5.0
  Karen is always so gracious!
• SR

  Samantha Rosanna Ramsammy

  Feb 21, 2023
  5.0
  Most definitely a great product. Love the staff at this location
• TT

  Tanya T

  Nov 26, 2018
  4.0
  Store is very well displayed. Makes you want to buy everything!! LOL. Upon entrance, a staff member did NOT greet, not even a smile, but I made it a point to greet her. I intentionally did it to give her a nice "tip" that she should greet all, regardless of whether or not you think someone will purchase. It is a complete turn off to make an indirect assumption. I understand customer service can be rough, but it is important to remember that your representation is crucial to the face of a company. However, another staff member, was quite the opposite. She came out from the back and was very friendly, so she didnt take notice of what happened. She greeted us with a smile and asked if there was anything I was looking for. Of course, for this visit, I was looking for the hand cream (LOVE IT). She was too happy to assist and was extremely knowledgeable when it came to the products overall. She provided EXCELLENT customer service. Perhaps she knows the other staff member isn't receptive, one can only guess, but she was a total breath of fresh air, very witty, very sweet....extreme opposites. She made a nice "save." Otherwise, I don't think I would ever revisit this store because of that initial encounter.

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