The Cosmetics Company Store

Reviews

• TZ

  Trisha Zurana

  Apr 5, 2026
  1.0
  Terrible experience. Rude, unhelpful staff who don't know their own products. It felt like I was inconveniencing them by trying to buy something. Do not waste your time here. The service was so bad that I watched 2 employees bully another worker to the point that she looked like she was in tears it was absolutely terrible. Where is the management? Why isn’t this behaviour being addressed! Another time I came in and the same 2 girls were so rude to me and kept walking in the back when I was asking for help and consistently ignoring me as if I was an inconvenience. I am no longer going to shop at that store. They will not get my business anymore. You would think shopping at a cosmetic store would be a pleasant experience but it turned out to be triggering and horrific. I really feel bad for that poor girl that works there. I hope she’s okay she was so nice and helpful. I will be reaching out to the company because as a business owner my-self this can’t be ok. I hope they get rid of those 2 nasty girls!!! If you read thru these reviews you will see it’s pretty normal for this store to offer terrible customer service and have dirty testers and dirty shelves. Buyer beware stay away!
• CL

  chao lin

  Mar 27, 2026
  5.0
  The girls in there are amazing. As soon as I walked in they greeted me with a smile and explained all the promotions they had going on! I purchased 12 makeup items for under $150 and received a free gift from Estée Lauder. I saved a lot of money and I will definitely be returning.
• BG

  Bryan Gutierrez

  Mar 22, 2026
  5.0
  The store was very clean and organized, and the staff was kind and helpful. Customer service was fast and made everything easy. I was also able to find a really good men’s cologne for 50% off compared to Macy’s. I’m glad I found this store.
• RM

  Rob Monahan

  Mar 22, 2026
  5.0
  First time walking into a cosmetics store for the first time, I didn’t know what to expect—but the staff made it such a great experience. Super friendly, helpful, and welcoming. Prices were amazing and the 10% off was a nice bonus. I’ll definitely be coming back!!!
• SH

  Sweetie Harris

  Mar 18, 2026
  1.0
  What a bad experience I had last night. I am absolutely disgusted by the service at the store I shop here pretty often and it's not unusual to have really bad service by these 2 particular employees but tonight took the cake and one of them was an assistant manager how embarrassing Estee Lauder do better!!! The experience started off by somebody purchasing something getting the wrong change by a girl that doesn't even seem to know how to use the cash register and when the customer asked for the right change she told them that she can't open up the cash register and to come back another day!!! It only gets better from there. There was another person trying to purchase some items and the cashiers seem to have been friendly with this customer. She was purchasing a lot of items and they told her that they couldn't ring her up anymore unless she went out to buy them food and clothes from the Victoria's Secret pink store. All the while this person was trying to make her purchase they were texting cursing walking away from the front not helping any of the other customers disappearing into a back room. Finally they gave a list to the customer and that customer went out and bought them clothes and brought it back to the store and they then told the customer that they have to leave for the day that they couldn't ring them up anymore after that customer bought them clothes. It was so weird.. The whole time I was there, I was shocked. I couldn't believe 1 was watching this experience And I was wondering if management is even aware of this bad behaviour I found out that the person that was asking for the clothing was the assistant manager how horrible Estee Lauder!!! Really not sure what to say. I would not shop there again. It was terrible not to mention the store was filthy. The testers were dirty and everything was really messy. The one girl that was not helping any customers was just on her phone laughing and cursing obscenities she could've probably helped the other customers or maybe cleaned up. It is a cosmetic store and it was very unhygienic. I will be taking my business elsewhere and reaching out to a senior management person to figure out why this is even happening there I've never seen a store go downhill so fast and i have been shopping there for quite some time!! please hire people with integrity and people that have some type of sales experience. This is really bad. I wish I could leave multiple negative stars

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