SEPHORA

Reviews

• MG

  Marjan Gull

  Sep 5, 2026
  1.0
  Extremely disappointing experience with this employee. They were unhelpful I felt like I was being brushed off rather than listened to. The communication was poor, the attitude was unprofessional, and the entire interaction was frustrating and a waste of my time employees are supposed to be nice and welcoming so we feel good about what we buying but this experience did the complete opposite. Definitely not the level of service I expected and then I asked to return them because honestly I shouldn’t have been treated that way and she calls the manager to return it, and she tells her that I was giving her an attitude when I wanted a bag and she didn’t ask me if I wanted one so she just rolls her eyes and grabs a bag and puts it on the table like she was giving me the stuff for free and the manager was being rude and I asked for their name they ignored me,is like this all the time is so disappointing never coming here again.
• SB

  Sarah Bowles

  Aug 29, 2026
  1.0
  Rude and unhelpful staff. Would rather carry on a conversation with each other than help customers. And I asked another staff where I can find makeup remover, they lackadaisically pointed towards the mirrors, and when I went over there, a staff was with a client and before I could finish saying ‘where is makeup remover’ she cut me off. She then abruptly left without speaking to me, and left me and her vocally dissatisfied client simmering in frustration. She literally said “it’s my first and last time coming here” 😬
• NN

  Nancy

  Jul 29, 2026
  1.0
  One of the greediest companies I’ve ever dealt with. No hate at all to the employees at the Bay Ridge location—they were simply following the policy they were given. My frustration is with the company’s policy itself. I was placing a $300 DoorDash order and wanted to gift one of the items. I called to ask if they could include one mini Sephora shopping bag so I could put the gift inside. I even offered to pay for the bag, but since there wasn’t a way to add a 5-cent bag to the DoorDash order, they put me on hold, asked a supervisor, and ultimately said no. I completely understand that companies have policies and procedures, but at some point common sense and customer service should come into play. It’s a $0.05 bag on a $300 order. Refusing such a small request over a technicality just feels unnecessarily rigid and, frankly, incredibly greedy.
• AF

  Ana Fernandez

  Jul 26, 2026
  2.0
  I arrived at about6:57 pm , a few minutes before the posted 7 p.m. closing. I politely explained I was traveling that evening and asked if I could grab one item, an eye pencil, in under a minute since I knew exactly where it was. There were still customers inside. Instead of a courteous response, the employee told me no and closed the door while I was speaking. I completely understand if the store couldn’t admit more customers, but was disappointed by the dismissive way it was handled. That keeps it clear and factual and focused on your experience without assuming intent. What disappointed me most was the lack of simple courtesy. A brief, polite explanation would have gone a long way. I understand closing procedures, but kindness and professionalism still matter.
• GG

  gir

  Jul 24, 2026
  1.0
  the employees here are really rude, i almost never write a review but they were genuinely very unwelcoming. definitely a group of mean girls getting paid to judge. i asked if they had a birthday gift in stock and immediately was cut off before i could finish the sentence with a harsh no and a blank stare… i asked for a color match and waited 10 minutes for an employee only for them to come when i get on the phone. i try to explain my foundation situation but before i could even finish my sentence once again, im cut off and asked what brand. when she finally gets out the color match device shes sucking her teeth and not at all being helpful nor communicative. she picks out a shade i had previously bought because of it being ill matched. i now attempt to explain to her what i already tried to explain the first time and she looks at me annoyed, again with the blank stare and is like idk what you want me to do, its a neutral, you’re a neutral.. at this point i want to get this interaction over with because the attitude was just horrible. luckily there was a rare beauty employee for an event that was actually helpful in finding my shades and more enthusiastic about makeup. he was excited to here i am a newby to makeup and introduced me to products that actually were my shade. i also overheard the employees making fun of the doordashers coming in to pick up the sephora orders for delivery. one of the employees was yelling at the doordasher for an item not being in stock… she was like i told you the item is not in stock, you dont see it because its not there, its out of stock. theree the full size and thats it, your not gonna find what your looking for. mind you the doordasher didnt even say anything that entire conversation. it takes nothing to be kind even while frustrated, especially at another person who is 1. not knowledgeable about makeup, and 2. is doing their job as well!!! i will not be returning to this location despite its convenience. tldr; the rudest sephora location in new york city.

Frequently Asked Questions About SEPHORA