Credo Beauty

Reviews

• YB

  Yasmin B

  Jul 11, 2026
  1.0
  I never even made it into the store because the phone call was enough to send me elsewhere. I called looking for a recommendation for a truly organic sugar scrub, and Julia wasn't very helpful. Instead of asking what I was looking for or guiding me toward a product, I was basically told everything is "EU standard." If someone calls your store for advice, they're looking for guidance, not a generic answer. Customer service starts with listening, asking a couple of questions, and making a recommendation. I ended up going to The Detox Market in Manhattan instead, where they actually took the time to help on the phone. Green flag and a huge difference in customer service.
• AK

  aysen kızıltuğ

  Oct 18, 2025
  1.0
  I just left the store, and I’m honestly very disappointed by the way I was treated. The woman at the counter with very short hair was extremely rude to me and this happened right in front of my boyfriend, which made it even more upsetting. I’m a local customer and regularly buy your products, so I was surprised by the treatment I received. I was simply asking a polite question about the sample applicator, which wasn’t working properly. I asked, “Is the product not coming out properly because it’s just a sample, or is it the same with the actual one?” Her response was loud, dismissive, and frankly unprofessional: “If you don’t feel it, don’t buy it then.” I felt completely dismissed and disrespected. I left the store feeling genuinely upset, and I did not deserve that kind of attitude especially as a loyal customer. Based on this experience, I don’t think I’ll be returning to that store or purchasing the product again!
• DO

  Deneice O'Connor

  Mar 8, 2024
  5.0
  I appreciate credo so much but I appreciate who they hire even more. I recently connected with Dierdra there and I have never felt more taken care of. The ultimate white glove treatment. She zeros in on what you need but doesn’t try to oversell you. She cares and wants to help you shine. Very grateful for this location. I’m not kidding when I say, when I’m having a tough day, I go to CREDO for a little treat and some love from DiDi and her colleagues. What a special place!
• AL

  Andee Liao

  Aug 15, 2023
  5.0
  Super helpful staff, helped me find what I was looking for and little pressure to buy. I ended up getting a could of things which I will review elsewhere. Good selection of local, nyc based brands.
• PW

  Petra Winkler

  Sep 23, 2021
  5.0
  Credo Beauty employees are always great in consulting and sharing true gems when it comes to my skin care routine. I love the vibe in the store :)