Founded in 2014, Credo’s mission is to create a cleaner, more sustainable, more ethical beauty industry. Credo has defined what the term "clean" means in an under-regulated beauty industry–it is the nexus of safety, sustainability, and ethics. Today, Credo is known as the fastest-growing clean beauty retailer and is heralded as the standard-bearer when it comes to clean, sustainable beauty. To be "Credo clean" goes beyond a restricted substance list (or “free of” list). For its efforts in tackling the beauty industry's packaging problem, Fast Company named Credo the most innovative beauty company of 2021 and 2025.
This is the go to for clean beauty. The staff is helpful, the brands they carry are fabulous and at all price points. The clean fragrance selection is great and they offer a similar points program to Sephora. Buy local!
SL
Simon Luong
Sep 25, 2026
5.0
Went here looking for a gift and Jazma (spelling?) knocked it out of the park with her friendliness, helpfulness and thoughtfulness. 10/10 service and will come back again!! Thank you Jazma for making my day!
YB
Yasmin B
Jul 11, 2026
1.0
I never even made it into the store because the phone call was enough to send me elsewhere. I called looking for a recommendation for a truly organic sugar scrub, and Julia wasn't very helpful. Instead of asking what I was looking for or guiding me toward a product, I was basically told everything is "EU standard."
If someone calls your store for advice, they're looking for guidance, not a generic answer. Customer service starts with listening, asking a couple of questions, and making a recommendation.
I ended up going to The Detox Market in Manhattan instead, where they actually took the time to help on the phone. Green flag and a huge difference in customer service.
AK
aysen kızıltuğ
Oct 18, 2025
1.0
I just left the store, and I’m honestly very disappointed by the way I was treated. The woman at the counter with very short hair was extremely rude to me and this happened right in front of my boyfriend, which made it even more upsetting.
I’m a local customer and regularly buy your products, so I was surprised by the treatment I received. I was simply asking a polite question about the sample applicator, which wasn’t working properly. I asked, “Is the product not coming out properly because it’s just a sample, or is it the same with the actual one?” Her response was loud, dismissive, and frankly unprofessional: “If you don’t feel it, don’t buy it then.”
I felt completely dismissed and disrespected. I left the store feeling genuinely upset, and I did not deserve that kind of attitude especially as a loyal customer. Based on this experience, I don’t think I’ll be returning to that store or purchasing the product again!
PW
Petra Winkler
Sep 23, 2021
5.0
Credo Beauty employees are always great in consulting and sharing true gems when it comes to my skin care routine. I love the vibe in the store :)
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