JCPenney Salon

Reviews

• JC

  Janeta Cekic

  Nov 12, 2021
  1.0
  Had my hair done by Brigitte Deluke. Came in for an overall color and light haircut. Had old highlights/grown out balayage and told her that I wanted one color and liked the dimension that the highlights underneath would bring. She walked away for 45 mins to “get me a price” and I considered leaving then. But she was kind from the start and I could see that they were short staffed so I gave the benefit of the doubt to sit through it. She finally comes back while consulting with another stylist and tell me that she will charge me a whopping $225. I was baffled by the price and said for WHAT? She proceeded to tell me some mumbo jumbo that my hair needed to be color corrected because of the highlights.. when I told her I didn’t care for a whole solid color. She then said she would remove that part of the service, bringing it to $195…I still thought that this was insane and asked why is it still so expensive. She then told me that she would discuss the service in full upon printing my receipt at checkout. I again, idiotically gave her another chance and stuck through it. Here’s where it all when wrong: she told me she was going to take me to the sink to wash my hair BEFORE coloring it. And I obviously thought why. I asked her why would you wash my hair before, and she said that “we need to detox your hair before we begin” Then I asked her was that included with everything? It’s not going to be an extra charge is it? If so I don’t need that. She then told me “oh no no it’s included, we know what we’re doing” I took that as her telling me that it wasn’t some additional charge (like a complementary blowout) and let her do it. Then. She colored, processed, and brought me back to the sink. (Normal) In the sink, I could feel that she was not thoroughly rinsing the products out of my hair because she wasn’t running her finger or hands in thoroughly but yet managed to drown my eyes and forehead with water. She takes me back to the chair, but then I see a ton of shampoo still at the side of my head and tell her that she didn’t rise enough. She takes me back and I have to get AGAIN tell her that she needs to rinse better because I can still feel it. Finally after that she starts to cut my hair, which took her a whole two hours in itself (I have medium length hair). She half way blow dried my head, and ran an iron through my curtain bangs lightly for a few seconds. I immediately told her that I didn’t need to have it straighten and that a blowout is fine. So she put it down. Finally I see the end result of my hair. I observe it to check if its even throughout, and SHOCKER. it’s not. So I had her correct it. TWICE. Finally she takes me to checkout, I see it said “7 purchase items” and I thought that it didn’t make sense. So I asked her and she said she would tell me when the receipt prints. Once I pay I see that I was charged $20 for the Detox that she told me was included And she charged me for a full Iron service for $15. I immediately told her my concerns and she fought me on them infront of her colleges telling me that she told me she was charging me. She then claimed that she ironed my WHOLE head. When my scalp was still damp as all hell. Long story short. Horrible service Was only refunded $15. Never coming here again
• SY

  Suraya Yosufnajibe

  Oct 10, 2020
  1.0
  ((((ZERO STARS))))Really Bad place to get your hair done. the lady who did my hair she didn’t know what she was doing. The change a lot
• MA

  MaHi Alaei

  Apr 12, 2019
  5.0
  Great experience with Mimi she is the best 😊❤
• JU

  Jessica Urschel

  Mar 30, 2016
  5.0
  I got my haircut there today on a whim. My stylist was Nekisha and she was awesome! Her attention to detail was tremendous and she took such time & care to make sure I was completely satisfied. She even curled my hair for me because I had mentioned that I have never been able to get my hair to hold a curl. I had a bad hair cut experience in the past with a stylist who didn't listen to what I wanted and Nekisha put me at ease from the beginning. I would definitely go back to her and I'm so happy I found a stylist I trust!