The NOW Massage Tivoli Village

Reviews

• KR

  Kim Reed

  6 days ago
  1.0
  I am writing to share my disappointing experience with the nail spa in Tivoli Village. My attempt to cancel my subscription was met with unnecessary difficulties and dishonest communication, which only added to my frustration. When I attempted to discuss these concerns with the manager, she was dismissive, frequently interrupted me, and failed to show any empathy or offer an apology for the service issues. Furthermore, I have concerns regarding the actual length of the services provided. Despite paying for a one-hour session, the staff consistently spends 5–10 minutes talking before beginning the service and finishes 5–10 minutes early, resulting in only about 45 minutes of actual treatment. Given the premium pricing, this lack of transparency regarding service time is unacceptable. I would not recommend this spa and would advise others to be cautious before committing to a subscription service here. Update: The company owner replied to my post only to say nothing about the lack of customer service I received from his staff. My issue was not with the subscription model itself, but rather with the unprofessional customer service I encountered while attempting to cancel it. The dismissive and unapologetic behavior I received from your management team during that process is the primary reason for my dissatisfaction. By failing to acknowledge or address the poor treatment I experienced, you have only reinforced my decision to take my business elsewhere. I have no intention of returning to this establishment.
• SE

  Shelbie Ellis

  Aug 7, 2026
  1.0
  ⭐️ Negative star Unfortunately, I had a very disappointing experience with this location. I had a 50-minute massage appointment booked and specifically requested a female massage therapist. I emailed the business to communicate that request, but never received a response. When I arrived, I was assigned a male therapist, which made me uncomfortable given that I had specifically requested a female in writing. My time was already wasted, and instead of the situation being handled with understanding or professionalism, the owner was extremely rude and told me that I had wasted her “veteran’s time of 30 years and will be charged.” I understand that everyone’s time is valuable, but so is the customer’s. I had communicated my request in advance and simply expected someone to acknowledge it. Had I received a response to my email, this entire situation could have been avoided. To make matters worse, I was still charged $80 for a service I did not receive. I found this extremely frustrating and disappointing, especially given that I had made my request clear beforehand and my appointment ultimately could not be completed because I was uncomfortable with the assigned therapist. This was not just about the appointment — it was about the lack of communication, consideration, and professionalism throughout the entire experience. I expected much better customer service and unfortunately would not recommend this location based on my experience.
• CU

  Celia U

  Aug 1, 2026
  5.0
  The last time I came here was in May and I was massaged by Wei (Jeff), he did an amazing job working out some pain in my back and tension. I suffer with sciatica pain and he did a deep tissue massage really getting into every tissue and muscle. I felt like a completely new person by the time I left. It is August now and I will be returning tomorrow because of how great of a massage it was the first time.
• MV

  Mary Kay Beckman Keller Williams Las Vegas

  Aug 1, 2026
  5.0
  Andrea was amazing Great massage and very pleasant atmosphere
• BN

  Brooklyn Nordyke

  Jul 28, 2026
  1.0
  I wouldn’t recommend coming here. I had a membership for about a year, but I finally had to cancel. The turnover of massage therapists is pretty crazy - I had to book with a new person almost every month, so something must be going on behind the scenes. On top of that, I had my membership on freeze, so I could use my credits. I called to cancel, they unfroze my account, charged me the membership fee, and then cancelled. I’ve emailed many times saying that I did not authorize this charge and to refund me, and no one will respond.

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