Serenity Spa by Westgate

Reviews

• DJ

  Dahlia Jones

  Apr 24, 2026
  5.0
  I came here with a friend for her bachelorette and had the best time! We bought a Groupon for massages and had such a relaxing time. After our services, the front desk receptionist, Jelly was super helpful and even let us know that our Groupon gave us $20 an item in the shops. I would definitely recommend this place to anyone looking for a relaxing experience and activity.
• AN

  Aric Nelson

  Nov 22, 2025
  2.0
  I dropped my girlfriend off there having paid for a mani pedi with a special they had going on. Used my card on file while I was gone told her she had another appointment and only had time to do the mani. Which took away the deal of the package that I had gotten and cost twice as much money
• NS

  Nikki Sapp

  Apr 28, 2024
  1.0
  Do not give them your credit card information. I booked a couple massage and unfortunately had to cancel. I have the cancelation confirmation a month prior but was still charged. Tried to speak with someone who told me thier manager would get back to me and never did. Terrible customer service!!! Use any other spa in Vegas!!!
• CC

  Chloe Casados

  Nov 17, 2023
  1.0
  We were super excited for our spa day at serenity, we booked with them weeks in advance to celebrate my sisters birthday. At the time of booking they were told it was for a special occasion and i spoke with several staff members in the process of booking to let them know I was pregnant and all members of the staff told me that it wouldn’t be a problem and they could happily accommodate me for all the services while pregnant. We planned out whole day around our spa services and we’re so excited. Only for them to call less than 3 hours before our appointments to tell me they could no longer accommodate me for my massage. The manager told me several times that me being pregnant was too much if a “liability” for the spa. Then did not offer any alternative spa treatments. Or discounts on my facial or offer any type of compensation besides a super delayed refund.
• LD

  Latrice Darrell

  Oct 22, 2023
  5.0
  Great experience with my facial and my massage! If you have a chance to visit the spa, you will not be disappointed.

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