Lush Cosmetics Fashion Show Mall

Reviews

• TT

  Tañya

  6 days ago
  1.0
  Rude employee telling me im destroying the sample when im trying to see how it works I will not be shopping at this location
• JP

  J Portrico

  Jun 8, 2026
  5.0
  I’m a regular customer and I felt compelled to write this because what I witnessed on 2/11 was completely unacceptable. I was in the store when a man who is now posting under the review name “Mr. Man” came in and began aggressively harassing the staff. His behavior was loud, confrontational, and clearly intended to intimidate. At one point, he crossed a serious line and physically hit one of the female employees. It was shocking and disturbing to watch. The team handled the situation with incredible professionalism. They stayed composed, didn’t escalate the situation, and focused on keeping everyone safe despite being verbally abused and physically assaulted. That takes strength and restraint. No one comes to work expecting to be treated that way, and certainly not to be hit. To see that same individual now posting a fabricated version of events is beyond disappointing. What he’s claiming does not reflect what actually happened. I was there. The staff did not provoke him. They were calm, respectful, and simply trying to do their jobs. This team consistently goes above and beyond. Every time I visit, I’m greeted warmly. They’re attentive, patient, and genuinely helpful. They create a welcoming environment, and it’s the reason I continue to come back. It’s rare to find a group of employees who maintain such a high level of customer service, especially while dealing with difficult and sometimes abusive customers. The character of a team really shows in tough moments, and on 2/11 they showed integrity, professionalism, and resilience. They deserve recognition and support, not false accusations from someone who behaved inappropriately. As a loyal customer, I stand behind this team 100%. They are hardworking, kind, and committed to providing great service even under pressure. That speaks volumes.
• JN

  Janice N

  Jun 4, 2026
  5.0
  Noelle and Daisy helped us and they are just the sweetest! Definitely made the experience so easy and fun. :)
• JP

  Julianna Pastrana

  Apr 29, 2026
  5.0
  Had the most amazing experience with the staff!! They were so attentive, helpful, and knowledgeable and guided me directly to what works for me due to my fragrance allergy and eczema!!
• AC

  Angelyn C

  Apr 23, 2026
  5.0
  Lan was so helpful and kind! I am definitely coming back to this location just because her service was amazing. She gave me some free samples and I absolutely love them!