SEPHORA at Kohl's

Reviews

• MD

  Marion Deleon

  Jul 2, 2026
  5.0
  I've been a Sephora customer for years, and their commitment to both customer care and product development consistently stands out. The customer support team is responsive, knowledgeable, and genuinely helpful — whether I'm asking about ingredients, dealing with a return, or looking for a recommendation, I always get thoughtful, timely answers. What really impresses me is how much they listen to feedback. New product lines feel like they're actually shaped by what customers are asking for — better shade ranges, cleaner formulations, more inclusive options. It's clear they're not just selling products, they're building a community around beauty that actually cares about the people using it. Sephora has earned my trust and loyalty, thanks to the manager and team. Highly recommend!
• RF

  Rieneke Farrow

  Apr 13, 2026
  1.0
  I only came to Sephora for one product, which they are completely out of. But had to say the customer service is non existent. I was the only person in the store and no one acknowledged me. I was feet from them. No hello, or offer to help me find anything. They went on with their conversation as if I wasn't there. A group of teenaged girls came in, also weren't greeted but when the "beauty advisors" finished their conversation, the older lady walked right past me, still no acknowledgement, to help them. Anyway, I'll order online and get the rest of my products from Ulta
• MS

  mandesa smith

  Apr 7, 2026
  2.0
  You cannot do online returns here. Pointless. Waste of time.
• NK

  nikitha keerthi

  Feb 13, 2026
  1.0
  Extremely rude cashier that would not help. Looks like a late teenager, and would not stop the eye rolling. Can do better with hiring better people with good customer service skills.
• KH

  Kristin Harris

  Feb 8, 2026
  5.0
  Had the best experience! Two employees Ryan and another employee who was a lovely female with dark hair gave excellent recommendations, incredibly friendly, and were very helpful. Shopping done 2/7 early afternoon.