CHANEL Fragrance and Beauty

Reviews

• CC

  Cindy Campbell

  May 29, 2026
  5.0
  Continuing to expand my skin care collection. Starr recommended the camellia foam and wow is it something !! Luv my sublimage too
• RB

  Rob Bert

  Apr 13, 2026
  1.0
  Representative looked at us twice and never greeted us. There was only one other person in the store. She was on her phone, unbusy. Check your employees customer service knowledge because she was extremely confused as to why we were offended. The one who looks like a rock star…black hair, skinny white chick..long ponytails. Her coworker saved her. Older white woman with a blonde ponytail.
• ES

  Elizabeth Sergi

  Mar 28, 2026
  2.0
  I would give Chanel a two based on the return policy, which is only two weeks. They don’t mention that upfront and if you’re from a distance, it may only get there once a month. It is not a convenient policy most luxury brands give 30 days.
• SC

  sugar cube

  Mar 16, 2025
  1.0
  Extremely cold, unfriendly, and miserable-looking staff. The woman who “helped” me acted like she did not want to be there and hated her job (and me). She was condescending, rude, and mispronounced the names of the products to boot. The store was empty and she made me feel like I was majorly inconveniencing her. Not the kind of service I expect from Chanel, especially not when paying $80+ for a tiny amount of a single product. I honestly almost walked out without buying what I had specifically went there to get. The staff are obviously in desperate need of retraining. Now I know why the store was empty. I will be buying my Chanel products online or at one of the department stores in the same mall instead. If I could give zero stars, I would.

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