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Business Details
About
Massage SpaDay SpaSpaMassage Therapy
Formerly known as Bambù Massage & Spa, Basalt Massage Spa is a locally owned wellness space founded by an experienced massage therapist with a passion for results-driven, therapeutic care. We offer massage therapy, custom facials, and infrared sauna sessions designed to support relaxation, recovery, and overall well-being.
At Basalt Massage Spa, we believe wellness should feel approachable and pressure-free. That means no contracts, no memberships, and no sales pressure. Just personalized care in a calm, welcoming environment.
Location
BASALT Massage Spa - Charlotte (Formerly Bambù)
10106 Benfield Rd Ste 100, Charlotte, NC
28269, United States
Hours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 8:00 PM
Saturday10:00 AM - 5:00 PM
Sunday10:00 AM - 5:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.