JCPenney Salon

Reviews

• JJ

  Jasue

  May 22, 2026
  5.0
  Rosie was great. Took her time and that why I will return and ask for her
• JJ

  Justine Justice

  Jan 8, 2024
  1.0
  I went here for a new hair color. My sister and I booked an appointment slot for 2 people but wound up being seated around the corner from each other so we could not even talk. I had asked my stylist if she could tint my eyebrows to match my hair color, and she said we could just use the hair dye. She started with the hair color, she dyed my roots first, then roughly brushed it through the rest of my hair. She made a comment about getting rougher the longer she is a stylist. Then she did my brows using a hair dye brush. After she left the red hair dye on my nearly blonde eyebrows for 20 minutes, I asked her how much longer it needed to stay on. She said we could take it off now and instead of washing them she used hand sanitizer. Since she had used a hair dye brush to put the color on, the skin behind my brows was stained red along with my now very red eyebrows. This also caused patchy uneven coloring of my actual eyebrows since there was no precision in the application. I feel like as a stylist, especially of her age, she should have known that that was too long to leave the color on and that it was an inappropriate application process. However, I was happy with the color of my hair. She also straightened it for me and did some minor trimming. The next morning I went to put my hair in a pony tail and realized I had a section of hair on the top of my head that was only 3-4 inches long. This was not like this before her pulling the dye through my hair the way she did. I called the store manager to let her know about both my eyebrows and the short hair. She did offer for me to come in and fix my brows but in response to my hair being ripped out she said, "Well I can't give you your hair back. That's wild, that's never happened to anybody else". So due to her dismissive and uncaring attitude, I called to file a complaint with corporate. Their response to me after a few days was that the manager reported that she had reached out to me and I declined their services. This was absolutely false. Never did I get a call or an apology. So, at the end of the day, their manager is unsympathetic to someone who called, literally in tears, to her store due to a service received there, and also is a liar. I hope anyone thinking of going here for service reads these reviews beforehand because there are plenty of bad ones. I wish I would have.
• TS

  Tammy Sconce

  Mar 31, 2021
  5.0
  Jessica N was very nice and Knowledgeable. She did a great job. I would highly recommend her for all your hair needs.
• MO

  Maria Olivea

  Sep 21, 2020
  5.0
  Meredith is the best! I'm never disappointed.
• LT

  Lila Taylor

  Mar 10, 2018
  5.0
  Amazing. I took both of my girls, ages 6 and 8, here. They decided they wanted short hair for the first time ever. Both of the ladies that helped us were amazing and patient. They were helpful and honest with style choices and product care after. I'm always nervous going to a new salon, but this one held zero disappointments. We will be back.

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