I really hate leaving negative reviews, especially because the massage therapist herself was very kind and the massage itself was decent. However, the overall experience left me extremely disappointed given the 'upscale' reputation and pricing.
During my 90-minute deep tissue massage, nearly the entire session consisted of the therapist venting about deeply personal issues involving her mental health and family problems. While I initially sympathized, it became very uncomfortable and took away from what should have been a relaxing experience. At one point, she repeatedly referenced (no exaggeration, at least five times) how she had “destroyed her family during a manic episode,” which is simply not an appropriate conversation to have with a client during a spa service. And continued to ask me if I knew what dealing with something like that involved.
I go to a spa to relax and decompress, and instead I left feeling emotionally drained and uncomfortable. There is a time and place for personal conversations, but clients should not be put in the position of acting as emotional support during a professional service.
I genuinely do not enjoy leaving negative feedback, but professionalism matters and especially at their price point. I ended up booking another massage elsewhere because I still needed actual relaxation afterward, and I’ll be continuing to go there moving forward.
With so many spa options available now, I would encourage others to choose a place that maintains clear professional boundaries and prioritizes the client experience.
JR
Julie Rubidoux
Apr 24, 2026
5.0
I received a gift certificate for Mother’s Day and I purchased the Vichy gold experience with a 60 minute massage. It was a 100/10 experience, my esthetician Rachel was absolutely amazing. She did an excellent job during the exfoliation with the Vichy and was phenomenal during the massage. I cannot recommend her enough!!! I will definitely be booking again!!
LN
Lisa Noblitt
Apr 9, 2026
5.0
Sabrina was wonderful. Very relaxing massage.
BB
Bee
Mar 20, 2026
1.0
Jeremy Massage therapist, was completely inappropriate, he held up the sheet and looked at my body as I turned over to my stomach. It was also the worst deep tissue massage I’ve ever had. Pressure was painful regardless of the many times I stated it was too hard, he kept talking. And.He didn’t even massage my hands nor feet either. Would NOT recommend them!
What are the operating hours of Grove Spa throughout the week?
Grove Spa is open Monday through Friday from 8:00 AM to 8:00 PM, and on Saturday from 9:00 AM to 5:00 PM. It is closed on Sundays.
Where is Grove Spa located?
Grove Spa is located at 1522 E. Sunshine St., Springfield, MO 65804, United States.
What types of services does Grove Spa offer?
Grove Spa offers services as a spa, massage spa, waxing hair removal salon, and skin care clinic.
How can I make a reservation at Grove Spa?
You can make a reservation at Grove Spa by visiting their scheduling page at https://www.grovespa.com/schedule.
What is Grove Spa's contact information for inquiries?
You can contact Grove Spa by phone at +1 417-881-8887 or via email at frontdesk@grovespa.com.
Does Grove Spa have an official website to learn more about their services?
Yes, the official website for Grove Spa is https://www.grovespa.com/ where you can find information about their services and offerings.
Are there complementary health services near Grove Spa?
Yes, nearby Grove Spa are services like Oxford HealthCare, a medical center and hospital, as well as several counseling centers including Christian Counseling Center and Nurture Psychotherapy Services, LLC.
Can I visit other beauty and spa establishments near Grove Spa?
Certainly! Near Grove Spa, you will find other beauty and spa options such as Salon Ba'Dazz, Divine Nail Lounge and Spa, Kneadful Things Day Spa and Salon, and Balancing Kneads to enjoy a range of beauty treatments.
Where can I find dental and orthodontic services near Grove Spa?
Close to Grove Spa, you can find dental care at Smile Zone, which includes pediatric dentistry, as well as White Orthodontic Lab for orthodontic services.
Are there dining or convenience options near Grove Spa for visitors?
Yes, visitors to Grove Spa can enjoy dining at Asian Hut, offering Asian and Chinese cuisine, or visit Community, A Walgreens Pharmacy, which also serves as a convenience store nearby.
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