SEPHORA

Reviews

• SP

  Salem Pullen

  Aug 12, 2026
  2.0
  Felt like a pariah. The majority of employees completely ignored me when looking for help. When approached directly, I was brushed off with a "I'll find someone else to help you" and was left alone again for 10 minutes. When I tried someone else- the employee looked at me, turned around, and walked away with a smirk on her face. Thank goodness I found Mal that day- them and Max have been the only two people in that store to ever help me and treat me with decency. I have no complaints about those two- they were super kind and helpful and pointed me to some great products. They're also the only reason this isn't a flat one star review. Being treated with a baseline of common courtesy goes a long way.
• CI

  Candace Isgrig

  Jul 15, 2026
  1.0
  Today I had the literal worst experience. I had smelled the Dolce and Gabbana Light Blue and really wanted to get a sample of the three different scents, so I could decide which one I loved before dropping over $150 on a perfume. Someone had mentioned that Ulta would give a sample if you asked. I drove over an hour away from my house to get these samples from Ulta to then be let down and told that they don’t do that. They then went on to tell me that Sephora would do that though. No big deal. I knew there was a Sephora on the way home. I stopped at the Sephora to then be told that they were a “small Sephora” and only the “Big Sephora’s” do that. Before driving another 30 minutes farther into the city I called them and they in fact also do not give samples. This ruined my entire day and experience at both stores. All I wanted to do was make sure that I truly loved the scent before I made a big purchase.
• AL

  Ana Lisa

  Jul 1, 2026
  5.0
  McKenzie was amazing! I needed help finding a concealer shade match. She took her time and helped me find a routine that gave me a better result than I had ever seen before. She also took the time to help me find skincare products to address the concerns I had. Her attentiveness, product knowledge, and passion for skincare and beauty made today one of the best experiences I have had at Sephora. I'm very glad I ran into her!
• KH

  Kia Hooten

  Apr 24, 2026
  5.0
  I had to leave a review because Mal truly went above and beyond! She did an amazing job helping my sister get her face ready for prom, and the results were absolutely beautiful. Not only is she incredibly talented, but she was also so patient, kind, and really took the time to make sure everything was perfect. You can tell she genuinely cares about her clients and wants them to feel confident and special. My sister walked out feeling like a star, and that meant everything to us. Thank you so much, Mal, for making her prom experience even more memorable! Highly recommend her to anyone looking for quality work and a great experience!
• LM

  Lynn Moore

  Apr 18, 2026
  1.0
  On April 18, 2026, my daughter and I visited the Sephora location at the Galleria during the savings event to purchase perfume. Unfortunately, our experience was very disappointing. My daughter was trying to make an exchange, and the first associate we spoke with was dismissive and came across as rude. She insisted the item we wanted to exchange was the same as what we had, despite there being a price difference, and then walked away without resolving the issue. We then asked another associate for help, but that interaction was also frustrating. We clearly mentioned which Kayali perfume we were looking for, but she did not seem to be listening and responded with an attitude, asking us again which one we wanted. I understand the store was busy due to the sale, and the staff may have been overwhelmed. However, the lack of attentiveness and unprofessional attitude from both associates made us feel unwelcome. As a result, I chose not to complete my purchase and left the store. I hope this feedback is taken seriously, as customer service plays a big role in where I choose to shop. Based on this experience, I will not be returning to this location.

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