JCPenney Salon

Reviews

• DP

  Daniel P

  Jun 7, 2026
  1.0
  It's great to see a business doing so well that they can just turn away customers. Sunday, 12:30, a single solitary customer in a chair and I'm turned away until 3pm because "we just have trainees right now" Make that make sense.
• JL

  Joshua Lockwood

  May 31, 2026
  1.0
  Went to get a hair cut and the cosmetologist said she couldn't cut my hair because she didn't have clippers. What kind of job allows someone with no tools to do said job, hire people with no tools to do the job? Waste of time and a useless service.
• CH

  Chloie Hudnall

  Feb 15, 2026
  1.0
  Since you want more details, the location has already been open two hours and I haven’t heard ANYTHING from the manager (Felisha something?) and it’s not my responsibility to call. I drove basically an hour to this location because it’s the one I normally prefer. I get there and find out my stylist called in for the day. AND I did not receive a phone call to reschedule or claiming it to be canceled. I want a discount on the service I was supposed to have. Because honestly it should be half off for the major inconvenience and rudeness of this employee. First she could “try to call someone” next it was “can’t do anything about it” 🤷🏼‍♀️ The lady at the counter (Lacey Craven) didn’t even apologize and told me she couldn’t do it because she was “booked” yet had posted openings on her personal Facebook page. She personally did my hair the last time and straight up told me she didn’t want to do my service and wrote down the other two employees names because she was tired of doing the particular service. She 10000% blew me off. Then she proceeded to blame the system because it was “down” so she couldn’t call and cancel yet it was supposedly working FINE to rebook?!? The stories aren’t aligning Lacey. This was supposed to be for my wedding so thank you for ruining it, and not bothering to reach out. ☺️☺️
• MJ

  Merrilla Joles

  Apr 30, 2024
  5.0
  Lacey did my hair a couple weeks ago it turnt out really Great exactly what I wanted
• SS

  September

  Oct 31, 2023
  5.0
  I found my new stylist! Mark in the salon is amazing. After having a baby and dealing with months of PPD and not really giving myself..especially my hair the love that it’s truly needed, my husband suggested getting a cut and seeing if it would help me feel better. I’m glad I did! I just did a walk-in at the JCP salon and got Mark. With me not knowing what I really wanted and explaining my situation and the issues I have with my hair, Mark took his time with me and did his own thing asking me my opinion along the way. My hair fits perfect with the frame of my face and he helped me to go a little out of my comfort zone with some long curtain bangs, and I LOVE them. His vision is amazing and I’ll be scheduling with him from now on.

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