SEPHORA

Reviews

• CS

  Chrishelle Spartan

  May 11, 2026
  1.0
  Lilyana (manager) was very unprofessional and quite honestly, condescending. Should not work in customer service.
• RR

  Redhedsyd

  Apr 28, 2026
  5.0
  Came to shop around for fragrances, and had plenty of space and options to explore . Many associates asked if I needed help and touched base as I shopped — which was appreciated. I found what I wanted and am very happy.
• AG

  Andrea Gage

  Apr 26, 2026
  5.0
  Jaliyah was wonderful! She helped me find a foundation match, after trips to several other stores left me hopeless. She was kind, encouraging, and I would purchase anything she recommends! She also seemed to have a great rapport with her colleagues, who were also very welcoming. Management should consider grooming her for a leadership position.
• IF

  Ilee Folkens

  Apr 15, 2026
  5.0
  I walked in needing help with testing multiple brands of foundation and with matching my correct shade. Jarah helped me through the process and was so incredible!! She answered all my questions and really listened to what I was looking for in a product and DELIVERED. She was super easy to talk to and I felt really comfortable with the entire experience. Loved working with her!!!
• DR

  De'Shanae Ray

  Jan 28, 2026
  1.0
  When my friend and I walked in, no one greeted us, which immediately made the space feel unwelcoming. I asked one employee for help finding a foundation and guidance, and she looked at me as if I were stupid. Another coworker eventually helped a little, but her attitude was still disrespectful. While helping me test foundation, they did not offer alcohol wipes, makeup remover, or anything to clean my face. Instead, they expected me to walk around with makeup already on my face and simply pointed in a direction rather than walking me to what I needed. As a customer, I shouldn’t have to guess where makeup remover is located—especially when I’m already asking for assistance. I was also told I couldn’t stand by a mirror because it was “closed,” even though I only wanted to look at my face. No alternative was offered, and the way it was communicated was rude and unnecessary. Overall, the experience felt uncomfortable and unwelcoming, especially as a Black customer. The staff appeared much more attentive and helpful toward white customers. This store needs serious improvement in customer service, professionalism, and cultural awareness. Wish I can give this place zero stars! I visited this place on Jan 27th!

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