SEPHORA

Reviews

• KT

  Khoi Tran

  5 days ago
  1.0
  I went to Sephora looking for a specific hand cream. I used too much of the sample on my hands and needed a wipe. Usually, there are wipes around Sephoras' to remove makeup. I looked around and found an already opened makeup wipe package, thinking that it was for free use. A tall white lady with curly short hair who was greeting guests at the door yelled at me "THIS IS NOT FOR USE" with a very angry face. I had no idea and apologized but she repeated the same phrase yelling at me like I was a child. I simply just wanted a wipe and did not know where they were T_T. Maybe she was having a bad day but that does not mean she has to yell at me. She could have said "sorry, unfortunately, this is not for free use, there are some wipes other on the other side, I can show you if you'd like." I would have been much more understanding and appreciative of that. It seemed like she was the manager of some sort but I feel bad for the workers, she seemed mean. Other employees helped me and they were really nice!
• CG

  Corrine Gray

  Sep 19, 2026
  1.0
  I would like to start by saying that my short encounter with staff and manager on shift was pleasant and informational. The next part of my review comes to say they are unfortunately the poor receivers of a terrible corporate policy change. I think I was further frustrated that corporate made it sound like the store could override my situation when that is really not completely true (as explained by the manager they didn't have the ability to override and take my return that was 2 days past the 30 day mark). I have been a long time buyer and Rouge member at the stores and I have spent the last 4 years traveling full time and so free shipping for my status was nice. After the policy change to 30 days it has become harder for me personally to get returns to the store within that time frame. I am not always in a location close with Fedex to return and while I am often near Sephora's located in Kohl's (returns cannot be made to this store) I am not always near a Sephora to be able to do an in store return. I since the policy change had been careful to only purchase products that I knew I liked. I came across a situation where a product I had in my cart updated its line to new packaging and expanded the color range. It popped up asking if I wanted to replace it with the newer version and I did. I unfortunately did double check and it changed the color in the system and I am a person of color that much too light for my skin tone as a mixed black women. I do wish the policy which is 30 days and is not even in line with the rest of their competitors is just much too restrictive and taking in some additional considerations like beauty insider status, unopened products, a restrictive number of ride overs a year, or just actually aligning to make it more like the competitors should be considered. Additionally, making a policy that is more like other competitors that could be rather easy like happy returns to expand location return options or allowing for the return to a Sephora Kohls for mail order so it possible for those getting mail order to have options for timely returns in that tight return window. I hope that one day I will be able to return to my normal spending patterns to the store or that they will adjust the policy so I will be able to continue to order online.
• AB

  Amanda Brown

  Sep 17, 2026
  5.0
  First time in a Sephora and it was great experience! Dana was so wonderful - very patient, kind, and knowledgeable. She helped me find some amazing new makeup for a wedding. I am so thankful I came to this location!
• NM

  Nadia Miller

  Jul 13, 2026
  5.0
  Victoria who works at this specific store location was so wonderful and helpful. I came in looking for a full coverage foundation and concealer, and she told me my specific shade and helped me find products that make me feel very confident in my appearance without breaking the bank. She is a gem.
• SA

  Sherri Anthony

  Jul 13, 2026
  5.0
  This was my first time going into Sephora and I just loved it. Lisa was great. She was very patient kind and I did not expect that for someone my age. She did what was called shade matching , That’s very Helpful! They have such a variety of makeup and with the shade matching that really does help. They also have A variety of perfumes. And everyone is so helpful not just Lisa! I really love all my makeup that I got and it’s just as wonderful as Lisa said it would be. I can’t say enough great things about the store! After getting home and I started experimenting with the makeup, I broke my Brand New beauty by Rihanna bottle of foundation. I was devastated so I go back in the next week and Victoria was helping me and I told her what happened she tells me to bring the bottle in and I could exchange it so now I’m a lot more careful with that bottle. Lesson learned ! The Southdale Sephora is wonderful !

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