SEPHORA

Reviews

• FD

  Faye Douglas

  2 days ago
  5.0
  I used to shop at ulta because I thought it was cheaper, but I am definitely switching back to sephora because Lily's expertise and advice helped me out so much. And to my surprise, the prices are relatively the same anyways!! I am always so overwhelmed when it comes to products, so I will come back literally just for more insight from Lily!!
• LB

  Lizz Brazen

  Aug 14, 2026
  1.0
  Do not recommend this store or its staff. Basically drove me to never shop at Sephora again. Everything is overpriced, fine. Multiple Sephora stores closing, barely any left. Fine. Can’t return Sephora items to Sephora Kohl’s (which are the only Sephora stores left hardly anymore) and vice versa. Used to have a reasonable return policy (90 days) but recently went down to 30 days. Won’t even give store credit or exchange even tho it’s proven bought from store! Employees always way over made up, giving you doubt about their makeup “advice.” Rude management and extremely long lines with employees just hanging out and chatting distracting each other — during the end of the night rush! Yeah I will go to Ulta from now on. Even if their policies are the same, at least they have an ounce of customer service. Will be sending my complaints to corporate in attempt to remedy a situation that could’ve been easily addressed by store management.
• DB

  Debra Bristow

  Aug 12, 2026
  2.0
  Bad experience. Asked three different sales girls where a product was that I really wanted. Was told by all three that they were out of that product. I turned down a close-by aisle and there were several of what I was looking for, They just did not care about being helpful. Grrr. But clean and nice store.
• EW

  Evie Winger

  Jul 23, 2026
  5.0
  Bethany very kind and friendly
• RJ

  rebecca Johnson

  Jul 19, 2026
  3.0
  I am a huge Sephora fan. On vacation and needed moisturizer. I knew what I wanted and tried to get the attention of multiple employees as the shelf was empty. There were groups of employers visiting with one another and ignoring customers. One sweet sales associate called for help for me. (She was already helping 2 other people.). I eventually got my bottle, made my way through the checkout to have a young man yell credit card? Credit card? If so I wasn't to use the main checkout line. I was to go to a side miniature checkout where he ran me through my purchase. (No other customers checking out ) He asked if anyone helped me and I said I had trouble getting help, someone came from the back room and he said that's all I need to know. Help or no help? Shut me down. He never offered to look at using my points (I have a lot.) or showed an ounce of service. So disappointing because one of the best parts of Sephora in other locations is their incredible ability to help the customer. Do better MOA location.