CHANEL Fragrance and Beauty

Reviews

• DN

  Dr. Dominic Nguyen

  Feb 23, 2026
  5.0
  I decided to stop by this store to look for an eye cream after browsing their website beforehand and thinking I already knew what I wanted. Sherese was incredibly friendly when we walked in and took the time to ask thoughtful questions about my skincare routine. Based on my needs, she recommended several different products, which I really appreciated. I ended up leaving with more items than I planned, and definitely spent more than expected lol, but I’m hopeful these products will work well for me. I’m just so glad we have this store here in Minnesota!
• TS

  Tim Sizer

  Feb 6, 2026
  5.0
  Returned an online item in store. Super nice lady helped me out. Great customer service experience.
• CI

  C I

  Jan 9, 2026
  1.0
  Awful experience. I went in ready to purchase several new makeup products and asked about having my makeup done. I was told they “don’t do makeup there” and was directed across the hall to Nordstrom—despite there being three employees in the store standing idle in the middle of the day, all wearing makeup brushes on their belts. Extremely strange and disappointing. I was fully prepared and happy to spend around $2,000 on makeup for my birthday, but instead was turned away. I truly wonder if management is aware that customers are being dismissed like this. Would give zero stars if that were an option.
• RR

  Rio

  Dec 11, 2025
  5.0
  Small makeup bags, sunglasses, perfume, skincare products, and makeup are available at this boutique! The other Chanel locations are in department stores so, they are more noisy and chaotic. This boutique has peaceful, and fun environment. However, all Chanel locations have friendly staff, but this boutique is so unique.
• JT

  Julie Thornton

  Apr 15, 2025
  1.0
  I’m so disappointed in this boutique and the lady that I had put trust and loyalty in! This lady has been my go too for all my Chanel products for over 2 years. We even have had virtual sessions! The only time I get to see her is if I’m going to Rochester Mayo and she knows I live 9 hours away! I went in and seen her in September of 2024 and spent at least 5k from this boutique one of those items was a pair of sunglasses. When I bought the sunglasses I was told they had a 2 year warranty. However I was never told that you had to actually physically take them in and pick them up! So lo and behold the ear piece broke off. So I called and talked to this lady and she tells me to ship them to her boutique and she will get them where they need to go! So 2 weeks later I called to see where they were and what happens now? So long story short I get told by a manager that they don’t allow customers ship broken products they have to bring them in and pick them up! I said to this manager that her employe told me that is what I need to do! So I asked this manager if there was a telephone number I could have to call to get them and she tells me there is no phone number! I asked then how am I going to get them back? The manager says I will ship them back to you! So tell me why in the world would they push their customers to purchase something that they would have to drive 9 hours to have fixed. So you can buy this product online and it will be shipped but by God if it breaks we can’t let you ship it! So tell me why she sold me a pair of really flimsy sunglasses that are ungodly over priced with a 2 year warranty knowing me as she did! I am a very disappointed customer for the employee that I had developed a friendship in and the manager! Very poor customer service! Buyers beware

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