Woodhouse Spa - Grand Rapids

Reviews

• JM

  Jeaniffa Miller

  Jun 14, 2026
  5.0
  booked a treatment at woodhouse spa and it was a nice break from a busy week. the place felt calm as soon as i walked in, and the staff made me feel comfortable right away. everything was clean, relaxing, and never felt rushed. left feeling refreshed and already thinking about coming back.
• DL

  Destiny Larsen

  May 24, 2026
  1.0
  The massage itself was great, which makes the front desk experience even more disappointing. From the moment I checked in, the treatment I received felt noticeably colder and more dismissive than other guests around me. I arrived at my appointment time, was respectful the entire visit, and paid for this experience just like everyone else. However, it was hard not to notice the difference in hospitality when the two guests before me were warmly greeted, asked about their experience, and acknowledged personally while I was not offered that same level of basic courtesy. I was there celebrating my birthday as well, yet was never once asked if I was celebrating anything when I arrived or even acknowledged the way other guests were. What especially stood out was being asked at checkout if I was “paying with a gift card,” despite that not being asked to the guests before me. Combined with the overall tone throughout the visit, it came across assumptive, rude, and honestly insulting. For a spa that markets itself as a luxury experience, the front desk staff completely missed the mark on professionalism and hospitality. Every paying guest should be treated with the same level of respect and warmth, not based on assumptions staff may make about them. The massage therapist was wonderful, but unfortunately the front desk interactions overshadowed the experience and ruined what was supposed to be a relaxing birthday visit.
• RK

  Rachael Kosal

  May 23, 2026
  5.0
  I came for the first time today and loved it! Great experience. Deon did an amazing job!
• EN

  Eva Nuñez

  May 21, 2026
  4.0
  I recently booked the Hydrotherapy Head Spa Retreat and unfortunately left disappointed. I do want to mention that I frequent this spa and have always had wonderful experiences here in the past, which is why this was especially surprising to me. The staff member was very kind and tried to help after I mentioned being cold, but the overall experience was not relaxing for me. My hands and feet were freezing during most of the treatment, and even with extra towels I still felt cold and uncomfortable. The shoulder massage portion was also very minimal. For a $150 spa treatment, I expected to leave feeling deeply relaxed and restored, especially based on the description, but that wasn’t my experience. I really wanted to love it, but overall it did not feel worth the price. That said, I truly appreciate the way management handled my feedback afterward. They took the time to listen to my concerns and showed that they genuinely care about their clients’ experiences. Because of my many positive visits here over the years, I will definitely continue coming back and trying other services.
• BP

  Brianna Pate

  Apr 22, 2026
  1.0
  Poor experience with front desk staff. This spa has prices of an elevated experience but terrible customer service and no amenities. The team was condescending, rude and left me feeling upset and dismissed - not what one expects when arriving or leaving a spa service. Edited for response to David, I wanted to clarify it is less about the exercising of policies (though misconstrued from your team entirely and will also follow up via phone as you seemed to only source one side) but more so the handling of the situation. I believe the old adage goes it’s not always what you say but how you say it. The verbiage used and tone was unprofessional and unkind. I do expect better out of a front of house customer service role, especially for two paying patrons.

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